Automotive Service Advisor | Customer-Focused Upsell

Jago Consultants; Epsom and Ewell; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

Jago Consultants in Epsom, Surrey, is recruiting a Service Advisor for a local motor garage. The role focuses on delivering excellent customer service, explaining vehicle service needs, and advising on repairs and costs.

You will work Monday to Friday with a Saturday morning rota, joining a friendly team dedicated to quality care. You will build strong customer relationships, handle up-selling opportunities, and maintain accurate vehicle records.

Qualifikationen

• Experience as a Service Advisor in a motor garage or similar environment.
• Ability to explain service and repair work to customers clearly.
• Capable of upselling additional products and services.

Aufgaben

• Inform customers about required service and repair work clearly and professionally.
• Estimate and explain costs for repairs and services.
• Upsell appropriate products to meet customer needs.
• Explain timescales and collection arrangements to customers.
• Create job cards on the in-house computer system.
• Maintain and update customer and vehicle records.
• Document warranty work per manufacturer policy.
• Prepare and complete invoices.

Kenntnisse

Customer service

Upselling

Communication skills

Sales experience

Tools

In-house computer system

Jobbeschreibung

Jago Consultants in Epsom, Surrey, is recruiting a Service Advisor for a local motor garage. The role focuses on delivering excellent customer service, explaining vehicle service needs, and advising on repairs and costs.

You will work Monday to Friday with a Saturday morning rota, joining a friendly team dedicated to quality care. You will build strong customer relationships, handle up-selling opportunities, and maintain accurate vehicle records.