Service Advisor

Octane Recruitment Ltd; Guildford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual leave 30 days

Birthday day off

Pension and life assurance

EAP (24/7)

Employee discounts

Manufacturer training

Career progression

Supportive family-run business

Job summary

Octane Recruitment Ltd in Guildford is assisting a busy dealership to recruit a Service Advisor for the aftersales department. You will be the main point of contact for customers during service or repair visits, handling walk-in inquiries and coordinating with the workshop to provide clear quotes.

This permanent role offers a great salary and benefits, including pension, life assurance and 30 days leave, plus a birthday day off and ongoing manufacturer training.

Qualifications

• Right to work in the UK and a full UK driving licence.
• Experience as a Service Advisor in a main dealership is preferred.
• Excellent administration, communication and interpersonal skills.

Responsibilities

• Act as the main point of contact for customers during service or repair visits.
• Manage service walk-in enquiries and ensure customers receive clear, professional support.
• Liaise with workshop to provide accurate and competitive quotes for required work.
• Check vehicles in and hand them back to customers, ensuring details are recorded and explained.
• Identify and upsell additional work where appropriate, documenting findings.
• Maintain high standards of customer satisfaction in line with brand service requirements.

Skills

Customer service

Communication skills

Interpersonal skills

Organisation

Upselling

Tools

Kerridge

RTC

eDynamix

Job description

Service Advisor role for a busy dealership, working within a fast-paced aftersales department and acting as a key point of contact between customers and the workshop. Great salary, benefits, bonus opportunities and ongoing manufacturer-led training available.

Must have the right to work in the UK and a full UK driving licence.

Location: Guildford

Job type: Permanent / full-time role

Working Hours: Monday to Friday, 8am - 6pm, Saturday mornings on a rota (Paid as overtime)

Job Reference: 31618

• 30 days annual leave including bank holidays, increasing with length of service
• Additional day off to celebrate your birthday
• Contributory pension scheme and life assurance
• 24/7 Employee Assistance Programme for confidential support
• Employee discounts on vehicles, MOTs, parts and servicing
• Manufacturer-accredited training and clear career progression opportunities
• Ongoing support, coaching and development within a family-run business
• Previous experience as a Service Advisor within a main dealership is preferred
• Strong customer service skills with the ability to build rapport and manage customer expectations professionally
• Excellent administration, communication and interpersonal skills
• Good organisational skills and attention to detail when managing bookings, workshop schedules and customer updates
• Knowledge of systems such as Kerridge, RTC or eDynamix would be advantageous
• Act as the main point of contact for customers during their service or repair visit.
• Manage service walk-in enquiries on behalf of the dealership and ensure customers receive clear, professional support.
• Liaise with workshop and other departments to provide accurate and competitive quotes for required work.
• Check vehicles in and hand them back to customers, ensuring all details are correctly recorded and explained.
• Identify and upsell additional work where appropriate, documenting all findings accurately.
• Carry out duties in line with brand service requirements and maintain high standards of customer satisfaction.