Automotive Programme Manager

HR Inspire; Farnborough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consultancy in automotive solutions is seeking an experienced Automotive Programme Manager to lead initiatives in Accessories Sales and Service Retention. This role requires strong automotive aftersales experience and excellent stakeholder management skills. The successful candidate will track performance metrics, manage client relationships, and coach team members to achieve targets. A Bachelor's degree is preferred and a competitive salary along with generous bonuses and benefits is offered.

Benefits

Competitive Salary with Generous Bonus

Private Healthcare

Medical Cash Plan

Life Assurance

Qualifications

• Automotive industry experience is essential.
• Preferably Aftersales experience.
• Strong communication and stakeholder management skills.

Responsibilities

• Track performance and generate insights with internal teams.
• Lead and coach team members for effective performance.
• Align with stakeholders on performance metrics and initiatives.
• Manage client relationships effectively.
• Interpret KPI metrics and improve reporting dashboards.
• Identify opportunities to enhance sales and retention.
• Provide project management for ongoing initiatives.
• Coordinate and lead program meetings for performance monitoring.

Skills

Automotive industry experience

Communication skills

Stakeholder management

Project management

Business development

Education

Bachelor degree in business or related

Job description

Job Title: Automotive Programme Manager

Location: Farnborough / Hybrid

Salary: Competitive with a generous bonus + Company Car

Job type: Full time, Permanent

Working Hours: 40 Hours Per Week

Application Deadline: #removed#

About Us

At The Retail Performance Company (rpc), we support and partner with our clients to deliver exceptional customer experiences. From strategy and customer journey design to data-driven insights and people development, we provide end-to-end solutions that transform businesses and create lasting value. Our mission: to empower people and organisations to deliver outstanding customer experiences every day.

The Opportunity

We're looking for a Programme Manager with strong automotive aftersales experience to lead the delivery of key initiatives, including Accessories Sales, Service Retention, and E-commerce development.

Please note that is essential for candidates to have Automotive experience to be considered for this role. Experience within Aftersales is also heavily desired but is not essential as training can be provided on this.

The role involves

• Tracking performance, generating insights, and working closely with internal teams and dealer networks. A solid understanding of aftersales operations and emerging digital trends is essential
• Lead & provide coaching for members of the team to ensure effective performance and target achievement at all levels. This will encompass from supporting new processes & adapting to business priorities, to supporting specific teams within the programme to improve results including training needs identification.
• Regularly align with key stakeholders within the client organisation on relevant performance metrics, related initiatives, & support topics.
• Excellent client relationship management skills are a must.
• Lead review meetings with the team's data reporting analyst on performance metrics and ways to improve business results. Ability to interpret dashboard data & KPI metrics to interpret monthly reports, as well as find ways to keep improving the performance dashboard.
• Identify novel opportunities to enhance team output of sales & customer retention performance within the retailer network and through direct channels. Compile best practices related to key customer support topics & develop innovative business development initiatives. Lead advise the client team on performance strategy & potential process improvements.
• Provide dynamic project management & stakeholder alignment for on-going projects & developments.
• Coordinate & lead periodic programme meetings to monitor performance & action plans progress.
• Ability to communicate clearly and elevate effectively is key.

About you

• Automotive industry experience is essential
• Preferably Aftersales experience
• Experience in business development desired
• Project management & coordination experience
• Previous Consulting experience
• Strong communication and stakeholder management skills

Education

Bachelor degree in business or related preferred

Language Skills & Licenses

• English (native level C2)
• Full UK Driving Licence

Why Join Us

• Competitive Salary with Generous Bonus
• Private Healthcare
• Medical Cash Plan
• Life Assurance

Note: We do not sponsor visas. Applicants must be eligible to work in the UK.

Please click APPLY to submit your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Customer Success Manager, Client Relationship Executive, Automotive Aftersales, Automotive Sales Support Manager, Customer Sales Support, Automotive Account Executive, Aftersales Account Manager, Sales Project Manager, Sales Support, BDM, Business Development may also be considered for the role.