Automotive Helpdesk Technician - Forecasted Volume

The Automobile Association; Whitmore; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading automotive services company in the United Kingdom is seeking a Technical Helpdesk Advisor. This role involves providing expert telephone support to customers regarding breakdown scenarios and technical advice. The ideal candidate will have relevant automotive qualifications and strong problem-solving abilities. Attractive benefits include annual leave, free breakdown membership, and a competitive salary.

Benefits

25 days annual leave plus 8 bank holidays

Free AA breakdown membership

Employee discount scheme

Qualifications

• Substantial experience in the Motor Vehicle Repair Industry.
• Ability to convey complex information simply.

Responsibilities

• Provide essential technical support to customers via telephone.
• Ensure we only attend vehicles in genuine breakdown scenarios.
• Record data accurately on relevant databases.

Skills

Excellent communication skills

Problem-solving ability

Computer literate

Education

NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair

Job description

Company Description

Join our team as a Technical Helpdesk Advisor. Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service, you will play a crucial role in assisting customers and contact‑centre staff with your knowledge and experience.

Job Overview

Salary: £35,000 per annum plus benefits.
Shifts: Between 07:00–20:00 Monday to Sunday.
Location: Oldbury Office – on site.

As a Technical Advisor, you will be part of a growing team and provide expert advice to customers via telephone. You will be the go‑to expert for customers seeking telephone fixes and support the business by only sending patrols where they are needed.

Responsibilities

• Provide essential technical support, advice, and repair fixes to customers via telephone.
• Ensure that we only attend vehicles in genuine breakdown scenarios.
• Communicate efficiently and resolve breakdowns effectively for customers.
• Record data accurately on relevant databases to aid management insights.
• Use various computer systems confidently and be computer literate.
• Explain complex technical information in a simple and effective way.
• Stay focused on achieving results and be target‑driven.
• Work outside normal hours on a roster that includes weekends when required.

Qualifications & Skills

• NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or equivalent.
• Substantial, demonstrable experience in the Motor Vehicle Repair Industry.
• Problem‑solving ability – able to find solutions to blockers.
• Excellent communication skills – able to convey complex information simply.
• Computer literate and confident using various systems.

Benefits

• Diverse learning and development opportunities to support career progression.
• 25 days annual leave plus 8 bank holidays.
• Free AA breakdown membership from day 1.
• Discounts on AA products including car and home insurance.
• Employee discount scheme with a car salary sacrifice scheme and discounts on healthcare, shopping, holidays and more.
• Work‑save pension scheme with up to 7% employer contribution.
• Company‑funded life assurance.
• Dedicated Employee Assistance Programme.

Additional Information

We’re an equal‑opportunity employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best, and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.