Audiology Administrator

NHS; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare foundation in Tees Valley is seeking an Audiology Administrator to provide clerical and administrative support within the Audiology Department. This role involves booking and cancelling patient appointments, managing communications, and ensuring quality patient care. Ideal candidates should have previous NHS reception experience, strong organisational skills, and the ability to work under pressure. The position requires excellent interpersonal skills and a friendly demeanor while engaging with patients and their families.

Qualifications

• Experience working in a busy office environment.
• Previous NHS Reception Experience.
• Ability to maintain strict confidentiality.

Responsibilities

• Book and cancel patient appointments on Trust systems.
• Provide administrative support for the Audiologists.
• Manage incoming and outgoing communications for patients and staff.

Skills

Good interpersonal skills

Ability to work under pressure

Organisational skills

Knowledge of NHS Patient Administration systems

Education

5 GCSEs grades A-C or NVQ Level 2 in Business & Administration or Customer Care

Job description

County Durham & Darlington NHS Foundation Trust

Audiology Administrator

The closing date is 23 December 2025

An exciting opportunity has arisen within our Audiology Reception Team based at Darlington Memorial.

Working 37.5 hours as part of our Audiology reception team, the purpose of this role is to provide effective and efficient clerical, reception and administration support within the Audiology Department, ensuring that administration processes meet the needs of all service users. The post holder will be expected to use their own initiative and work independently often without supervision.

The ability to work under pressure both individually and as part of a team is important to ensure that deadlines are met. Good organisational and interpersonal skills are essential to achieve this. Excellent customer service skills are essential for this role.

The successful candidate will be based at Darlington Memorial Hospital and may be required to work at other sites within the Trust, if necessary.

(Please note that some of the initial training will take place at University Hospital North Durham)

Main duties of the job

To provide reception and administrative duties to the Audiology Department, which involves inputting and maintaining accurate patient information on Trust systems. To ensure quality and customer care standards are met, contributing to positive patient experiences.

To provide an efficient reception service, including answering the telephone and dealing with enquiries from patients, patients’ families, GPs, other departments and manufacturers in a calm and polite manner and in accordance with Trust policy.

To have the ability to multi‑task and prioritise when dealing with patients’ enquiries, telephone calls and other administrative duties.

About us

We provide hospital services from two acute sites – Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community‑based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under‑represented.

Full Job Descriptions can be found in the adverts supporting documents.

Job responsibilities

Main duties and responsibilities:

• To be responsible for booking and cancelling patient appointments, both face‑to‑face and on the telephone, and entering them on the Trust patient administration system (Cerner) and the Audiology patient administration system (AuditBase).
• To send out all booking details and corresponding material promptly.
• To be responsible for the booking of any non‑electronic referrals and the consequent registration of patients on the PAS.
• To ensure that tests/reports that are sent to other departments and logged correctly.
• To liaise with other professionals, patients and departments to arrange appointments.
• To ensure that all postal requests for batteries and any accessories are dealt with promptly and logged correctly.
• To book and cancel patient interpreters for appointments where necessary.
• To ensure the department complies with local and national targets when cancelling and booking appointments.
• To be responsible for the maintenance and input of demographic and appointment data.
• To ensure all Audiology patients are checked in and out correctly on Cerner and AuditBase.
• To ensure all hearing aid repairs are correctly logged in and out of the department.
• To manage incoming and outgoing communications for patients and staff including post, emails, telephone calls and voice mail messages.
• To open and distribute incoming mail and provide relevant supporting information when required.
• To provide administrative support for the Audiologists where appropriate.
• To provide photocopying as required for events run within the department.
• To use initiative and work without direct supervision.
• To communicate appropriately with patients who are deaf or hard of hearing and their parents and those who have other specific communication requirements.
• To present an appearance and demeanour appropriate to a service working with patients.
• To undertake any other duties and responsibilities as requested that are appropriate to the banding to ensure smooth running of department.

Person Specification

Experience

• Working in a busy office environment
• NHS Reception Experience

Special Requirements

• Good interpersonal skills
• Approachable and friendly
• Ability to maintain strict confidentiality
• Willing to undertake any training required for the post
• Ability to travel across sites
• Self‑reliance
• Well presented

Qualifications

• Must have 5 GCSEs grades A‑C or NVQ Level 2 in Business & Administration or Customer Care or equivalent experience

Special Skills & Knowledge

• Knowledge of 18‑week referral to treatment
• Organisational skills
• Ability to work under pressure
• Ability to prioritise
• Knowledge of NHS Patient Administration systems
• Knowledge of Overseas Visitor charging regulations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

County Durham & Darlington NHS Foundation Trust