Audio Visual Technician

Green Folk; Greater London; On-site; GBP 43,000; Full time

Job summary

A leading audio-visual service provider in London is seeking an Onsite Audio-Visual Technician for a 3-month contract with potential extensions. The role involves troubleshooting and maintaining AV systems, supporting customer events, and ensuring high-quality service. Ideal candidates possess strong communication skills, a technical background in AV, and the ability to work under pressure. This position offers competitive compensation and a dynamic work environment.

Qualifications

• Experience in a similar role within the AV industry.
• Ability to read technical drawings and schematics.
• Must be organized and detail-oriented.

Responsibilities

• End-to-end troubleshooting of AV systems issues.
• Provide setup and support for customer events.
• Conduct daily health checks on AV systems.

Skills

Excellent communication skills

Customer interaction

Technical skill development

Knowledge of Networks

Knowledge of Crestron and QSC Q-SYS

Experience with virtual meetings

Ability to work independently

Event operation experience

Tools

Yamaha TF1

Windows

Mac OS

Job description

Overview

Onsite Audio-Visual Technician – 3-month fixed term contract with likely extensions for additional 6 to 12 months. Monday to Friday (days position). £43,000 per annum pro rata. Leicester Square.

The Onsite Audio-Visual Technician is responsible for end-to-end troubleshooting, assessment and resolution of issues related to a customer's Audio/Video system(s). You will also provide Preventative Maintenance, Meeting & Event Support, and Customer Training. You will be the face of our client's brand and must have excellent customer service skills and a strong technical aptitude. This position will be dedicated to a single client looking after all AV across two locations located close together, including 24 meeting rooms, two background audio systems, Town Hall event space, internal digital signage and customer-facing studio content.

Responsibilities

• End-to-end troubleshooting and resolution of all issues related to the site's integrated AV systems (diagnostics, DSPs, control processors, touch-panels, display & audio connectivity issues, joining meetings, cabling, break/fix, AV rack, etc.).
• Respond with urgency to room fault alerts.
• Strive to identify and remediate the root cause of any issues, especially those that may be recurring.
• Daily health checks of all rooms and AV systems to ensure full operability.
• Management of the Jira support AV portal ticketing system.
• Setup and support of customer meetings/events that involve AV, running the audio via Yamaha TF1 (some may occur outside of traditional business hours).
• Coordinate maintenance windows and ensure systems are on the appropriate levels of firmware/software and configured optimally.
• Initiate RMAs for defective equipment and replacement products.
• Continuously provide end-user training and feature awareness.
• Testing and supporting the US with updating digital signage across the Office and the Studio.
• Additional responsibilities relevant to this role as defined by the customer.

Qualifications

• Excellent communication skills, both verbal and written.
• Comfortable interfacing with customers at various levels of their organisation (Help Desk to C Level).
• Experience in a similar role within the relevant industry.
• Strong desire to develop and improve technical skills.
• Knowledge of Networks and understanding of VLANs.
• Knowledge of various Crestron and QSC Q-SYS systems.
• Experience with cloud-based service providers and virtual meetings (e.g., Zoom).
• Experience with monitoring & remote management services.
• Willingness to occasionally work outside of traditional business hours and respond to urgent situations when they occur.
• Literacy in Windows and Mac operating systems.
• Ability to read technical drawings and schematics.
• Ability to work independently.
• Ability to stay calm under pressure yet act with a sense of urgency.
• Must possess strong organisational, efficiency and detail-oriented skill sets.
• Professional presentation and demeanor.
• Event experience, operation of audio desk (Yamaha TF1) or camera operation experience.

Other desirable certifications

• Crestron
• QSC
• CompTIA