Audio Visual Technician

Green Folk; City of Westminster; On-site; GBP 40,000; Full time

Job summary

A tech service provider is looking for an Onsite Audio-Visual Technician in Westminster, UK. This 12-month fixed-term contract focuses on troubleshooting and maintaining AV systems. The ideal candidate will possess strong customer service skills, 4+ years of relevant experience, and the ability to manage client communications effectively. Responsibilities include end-to-end troubleshooting, preventative maintenance, and support for meetings. The position requires full right to work in the UK.

Qualifications

• 4+ years of relevant experience.
• Experience performing duties in a relevant industry.
• Other desirable vendor certifications include Crestron, Extron, Biamp, QSC and CompTIA.

Responsibilities

• End-to-end troubleshooting and resolution of AV systems issues.
• Respond with urgency to AV Network Operations Centre alerts.
• Develop and institute a comprehensive preventative maintenance plan.

Skills

Excellent communication skills

Ability to work independently

Experience with Crestron solutions

Network experience (Network+ and/or CCNA preferred)

Comfortable interfacing with customers

Ability to read technical drawings

Job description

Onsite Audio-Visual Technician

12-month fixed term contract

Monday to Friday (8:30am - 5:30pm)

£40,000 per annum

Oxford Circus

Summary:

The Onsite Audio-Visual Technician is responsible for end-to-end troubleshooting, assessment and resolution of issues related to a customer's Audio/Video system(s). You will also provide Preventative Maintenance, Meeting & Event Support, and Customer Training. You will be the face of our clients brand and must have excellent customer service skills and a strong technical aptitude. This position will be primarily dedicated to a single client and serve as both an extension of their IT team assisting in keeping open channels of communication between the customer, design consultants, and other teams.

Responsibilities and Duties:

• End-to-end troubleshooting and resolution of all issues related to the site's integrated AV systems (diagnostics, DSPs, control processors, touch-panels, display & audio connectivity issues, joining meetings, cabling, break/fix, AV rack, etc.)
• Respond with urgency to AV Network Operations Centre (AV NOC) alerts.
• Strive to identify and remediate the root cause of any issues, especially those that may be recurring.
• Daily health checks of all rooms and AV systems to ensure full operability.
• Develop and institute a comprehensive preventative maintenance plan based on manufacturer recommendations and industry best-practice.
• Setup and support of customer meetings/events that involve AV (some may occur outside of traditional business hours)
• Coordinate maintenance windows and ensure systems are on the appropriate levels of firmware/software and configured optimally.
• Initiate RMAs for defective equipment and replacement products.
• Continuously provide end user training and feature awareness

Qualifications and Skills:

• 4+ years of relevant experience.
• Excellent communication skills, both verbal and written.
• Comfortable interfacing with a customer at various levels of their organization (Help Desk to C-Level).
• Experience performing each of the job responsibilities outlined above in a relevant industry.
• Strong desire to develop and improve technical skills.
• Network experience (Network+ and/or CCNA preferred).
• Experience with various Crestron solutions.
• Experience with cloud-based service providers and virtual meetings (e.g., Zoom, Microsoft Teams etc).
• Experience with monitoring and remote management services.
• Literacy in Windows and Mac operating systems.
• Ability to read technical drawings and schematics.
• Ability to work independently.
• Ability to stay calm under pressure yet act with a sense of urgency.
• Must possess strong organizational, efficiency and detail-oriented skill sets.
• Professional presentation and demeanor.
• Other desirable vendor certifications include Crestron, Extron, Biamp, QSC and CompTIA.

Please note that full and permanent right to work in the UK is a non-negotiable requirement for this role. This employer is unable to offer visa sponsorship now or in the future.

Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief.