Audio Visual Service Engineer

Alecto Recruitment; Welwyn; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading smart home automation company is seeking an experienced AV Service Engineer to diagnose and resolve technical issues. You will support clients both remotely and on-site, working on advanced smart home installations. The ideal candidate has proven experience in service engineering, a strong knowledge of Control4 and Lutron platforms, and excellent problem-solving skills. This role offers a competitive salary and company vehicle.

Benefits

Company vehicle and tools

Ongoing training and development

Opportunities on award-winning projects

Qualifications

• Proven experience in AV or smart home service engineering.
• Strong working knowledge of platforms like Control4, Lutron.
• Good understanding of networking and IP-based systems.

Responsibilities

• Diagnose and resolve technical issues with smart home systems.
• Provide remote and on-site support to clients.
• Perform maintenance visits and system upgrades.

Skills

AV or smart home service engineering experience

Knowledge of Control4 and Lutron

Problem-solving skills

Excellent communication

Job description

Overview

AV SERVICE ENGINEERS WANTED - LUXURY SMART HOME AUTOMATION
London / Hertfordshire & Surrounding Areas
Excellent Salary offering £35,000 to £45,000 per annum + Fully Equipped Van + Progression + Premium Projects

Are you an experienced Audio-Visual Service Engineer with a passion for cutting-edge smart home technology? Do you take pride in delivering exceptional service and enjoy problem-solving in a dynamic, customer-focused environment?

Our client, a leading Smart Home Automation company are expanding and looking for a skilled Service Engineer to join their expert team. Specialising in bespoke smart home solutions using industry-leading platforms such as Control4, Lutron, and more.

Why Join the Client

• Innovative Projects: Work on some of the most advanced and beautifully designed smart home installations in the industry.
• High-Profile Clients: Trusted by architects, interior designers, and property developers to deliver seamless technology experiences.
• Supportive Culture: Be part of a close-knit, growing team passionate about delivering excellence.
• Career Progression: Opportunities to grow your technical skills and take on exciting new challenges in a forward-thinking environment.

The Role

As a Service Engineer, you'll be the face of the client's aftercare and support service, responsible for:

• Diagnosing and resolving technical issues across smart home automation, lighting control, AV distribution, networking, and home cinema systems.
• Providing both remote and on-site support to existing clients.
• Performing maintenance visits and system upgrades.
• Liaising with clients and the wider engineering team to ensure seamless support and excellent customer experience.
• Install, configure, and maintain audio visual equipment, including projectors, sound systems and control systems.
• Troubleshoot and resolve technical issues related to audio visual equipment and systems.

What the Client is Looking For

• Proven experience in AV or smart home service engineering (ideally within residential automation).
• Strong working knowledge of platforms such as Control4, Lutron, Rako, or similar.
• Good understanding of networking and IP-based systems.
• Excellent communication and client-facing skills.
• A proactive problem-solver with a flexible, can-do attitude.
• Full UK driving licence.

Desirable (but not essential)

• Manufacturer training (e.g. Control4, Lutron).
• Experience with remote monitoring and support platforms
• Basic programming or configuration skills.

Package & Benefits

• Competitive salary (dependent on experience).
• Company vehicle and tools.
• Ongoing training and development.
• Opportunities to work on award-winning projects.
• Supportive and collaborative team culture.

About the Client

The client is redefining the future of smart living. With a strong reputation for quality, design, and innovation, they create intuitive environments that simplify and elevate daily life. From multi-room audio and cinematic experiences to intelligent lighting and integrated control, they deliver it all with precision and creativity.

Ready to Take the Next Step?

If you&aposre passionate about smart technology and want to join a company that's at the forefront of the home automation industry, we want to hear from you.