Audio Visual Service Engineer

Prospero Integrated; City Of London; On-site; GBP 42,000; Full time

Job summary

A leading audio visual service provider in London is seeking a skilled Audio Visual Service Engineer. This role involves providing timely support for AV systems, troubleshooting issues, and performing equipment maintenance. The ideal candidate has experience with AV equipment, strong communication skills, and is willing to travel to client sites around London. Competitive salary of £42,000 offered.

Qualifications

• Experience diagnosing AV equipment and providing customer-facing support.
• Strong communication and interpersonal skills required.
• Ability to travel to client sites across London independently.

Responsibilities

• Respond to service calls from clients regarding AV system issues.
• Diagnose and troubleshoot technical problems with AV equipment.
• Perform repairs and maintenance on AV systems.
• Coordinate with clients to schedule service appointments.
• Document all service activities and troubleshooting steps.
• Provide technical guidance on proper equipment use.

Skills

Diagnosing AV equipment

Customer-facing support

Strong communication skills

Technical guidance

Tools

Crestron control systems

Cisco video conferencing systems

Job description

Overview

Job Title: Audio Visual Service Engineer
Location: London
Pay rate: £42,000

About Us

Our client is a leading provider of audio visual solutions, specialising in integration and professional support. They pride themselves on delivering top-notch service to their clients, ensuring their AV systems are always up and running smoothly.

Job Description

We are currently seeking a skilled Audio Visual Service Engineer on behalf of our client. In this role, you will be responsible for providing timely and efficient support for our clients\' AV systems, troubleshooting, and resolving any issues that may arise. You will be comfortable with performing Health Checks on AV equipment and suggesting solutions. You will be client facing and happy to travel to client sites across London.

Responsibilities

• Respond to service calls from clients regarding issues with their AV systems.
• Diagnose and troubleshoot technical problems with AV equipment, including but not limited to projectors, displays, audio systems, control systems (e.g., Crestron), and video conferencing systems (e.g., Cisco).
• Perform repairs and maintenance on AV systems to ensure optimal performance.
• Coordinate with clients to schedule service appointments and ensure timely resolution of issues.
• Document all service activities, including troubleshooting steps taken and solutions implemented.
• Provide technical guidance and support to clients on the proper use and maintenance of AV equipment.
• Excellent communication and customer service skills.
• Ability to work independently and prioritise tasks effectively.

Qualifications

• Experience diagnosing AV equipment and providing customer-facing support.
• Strong communication and interpersonal skills.
• Ability to travel to client sites across London and work independently.