Audio Visual Service Coordinator

OpenSourced - Search & Selection; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in Central London seeks a Service Desk Coordinator to manage service tickets and engineer allocations. This role involves optimizing daily operations and ensuring excellent client communication. Ideal candidates will have a strong administrative background, experience in a fast-paced service environment, and a professional approach to relationship management. The position offers a competitive salary of £30,000–£40,000 plus benefits, including generous leave and ongoing training opportunities.

Benefits

Competitive salary + benefits

23 days holiday + bank holidays + your birthday off

Company pension

Regular social events

Ongoing training and development

37.5-hour work week

Qualifications

• Excellent attention to detail is required.
• Experience in a busy service environment is preferred.
• Professional approach to build strong client relationships.

Responsibilities

• Manage the service inbox daily, prioritizing requests.
• Log and update client information in the CRM.
• Allocate engineers based on skillset and urgency.
• Maintain oversight of ongoing maintenance tasks.
• Communicate professionally with clients.
• Assist with ordering stocks/parts.
• Manage engineer schedules and appointments.

Skills

Strong administrative background

Experience scheduling engineer visits

Clear and confident communication skills

Ability to prioritize and multitask

Proficient in Microsoft Office

Background in IT or technical support

Tools

Microsoft Office

Service/ticketing systems

Job description

As the Service Desk Coordinator, you will be responsible for managing all incoming service tickets, allocating engineers, maintaining CRM data, and ensuring the smooth delivery of maintenance and support activities. This is a client-facing, fast-paced position ideal for someone who enjoys problem-solving, multitasking, and keeping operations running seamlessly.

Position Details

• Role: Service Desk Coordinator
• Salary: £30,000–£40,000 per annum
• Type: Permanent, Full-Time
• Location: Central London (Onsite)
• Interview Process: 2 stages (video + onsite)

Key Responsibilities

• Manage the service inbox daily, prioritising requests in line with SLAs.
• Log and update all client information within the CRM system.
• Allocate engineers based on skillset, urgency, availability, and workload.
• Maintain oversight of all ongoing maintenance tasks, ensuring timely resolution.
• Communicate professionally with clients throughout the support process.
• Manage constantly changing diaries, including rebooking engineers where required.
• Assist with quoting and ordering of stock / parts.
• Drive service contract renewals and monitor contract performance.
• Coordinate on-call rota and engineer annual leave.
• Support department efficiency by reviewing service visit frequency vs contract value.

Skills & Experience Required

• Strong administrative background with excellent attention to detail.
• Experience scheduling engineer or technician visits in a busy service environment.
• Clear and confident communication skills, both written and verbal.
• Ability to prioritise, multitask, and handle competing demands calmly.
• Proficient in Microsoft Office and service / ticketing systems.
• Background in IT, engineering, technical support, or Audio‑Visual industries (preferred).
• Professional approach with the ability to build strong relationships with clients and colleagues.

What’s on Offer

• Competitive salary + benefits
• 23 days holiday + bank holidays + your birthday off
• Company pension
• Regular social events
• Ongoing training and development
• 37.5-hour work week

If you’re organised, client-focused, and thrive in a fast-paced environment where no two days are the same, this is a standout opportunity to join a respected leader in luxury technology and deliver exceptional service to high-end clients.