Audio Visual Cover Technician

AVI-SPL; The Crescent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A digital enablement solutions provider is seeking a Cover Technician in the UK to provide AV support across various client sites. This role involves adapting to various environments and ensuring excellent customer service amidst last-minute requests. The ideal candidate should have strong experience with videoconferencing systems and PA equipment, along with excellent organizational skills. The position offers flexibility in hours and location while supporting a dynamic company culture.

Benefits

Medical benefits, including vision and dental

Paid holidays, sick days, and personal days

Training and professional development opportunities

Qualifications

• Ability to operate videoconference hardware and troubleshoot issues.
• Proven experience with PA and projection systems.
• Intermediate IT knowledge and maturity under pressure.
• Excellent organizational and time management skills.

Responsibilities

• Provide AV support across various client sites.
• Cover for onsite staff absences, including holidays and sickness.
• Set up, operate, and maintain AV/VC equipment.
• Support end users and manage event equipment setups.

Skills

Videoconference hardware operation

Troubleshooting AV equipment

Operating PA and projection systems

Excellent customer service

Excellent communication skills

Organizational skills

Tools

Cisco

Webex

Poly

Crestron

AMX

Job description

Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

The Cover Technicians primary function is to provide AV Support across various client campus sites providing backfill coverage for sick and holiday leave. The position involves a high degree of exposure to our customers and key client stakeholders.

Day-To-Day Responsibilities:

The Cover Technicians responsibilities include but are not limited to:

• Covering the permanently placed Onsite Staff holiday, sickness and absence leave.
• Supporting the requirements of the client site in which placed with by providing basic maintenance support of Audio Visual and Video Conferencing equipment and systems onsite.
• Provide AV/VC support to our clients, their staff and external clients.
• Set up, operate and maintain AV/VC equipment.
• Adaptable to working as part of a permanent based AV team or working on a lone site independently.
• Supporting end users as requested by the Client.
• Event support including set up and operation of PA systems, VC System, projection systems etc. This could be in small Event environments or full auditorium setups.
• Cross-trains with other members of the team to ensure a seamless delivery of services and support to our clients.
• Any admin processing that may be required.

Items to Consider:

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Ability to operate Videoconference hardware (Cisco, Webex, Poly etc) and to troubleshoot any potential issues relating to audio feedback, no video etc.
• Proven experience in operating PA, projection and room control/booking systems (Crestron/AMX etc)
• Intermediate IT knowledge.
• Maturity, especially when under pressure and being able to maintain excellence in Customer Service with clients of all seniority levels.
• Excellent organisational and time management skills. The nature of this role involves last minute requests and as such, flexibility is also a key attribute.
• Ability to impart knowledge to those less skilled.
• Adaptability to work in unfamiliar surroundings.
• To work well as part of a small team or on your own.
• Excellent verbal and written communication skills.

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.