Audio Visual and Digital Support Officer

Platinum Recruitment NI Ltd; Downpatrick; On-site; GBP 24,000 - 30,000; Full time

Job summary

A prominent recruitment agency seeks an Audio Visual and Digital Support Officer to provide technical expertise in managing and delivering audio-visual services. The role involves supporting live webcasting, troubleshooting issues, and maintaining audio-visual equipment. Required qualifications include at least 4 GCSEs and a Level 4 qualification in a relevant field. Candidates should have experience with Microsoft Teams and possess strong technical troubleshooting skills. The position is based in Northern Ireland and requires a valid driving license.

Qualifications

• Minimum 1 year experience in audio-visual support.
• Experience with Microsoft Teams and related technologies.
• Operational knowledge of projector and LED screen installation.

Responsibilities

• Develop and maintain audio-visual asset inventory.
• Support live webcasting and manage delegate participation.
• Troubleshoot technical issues and maintain audio-visual systems.

Skills

Audio-Visual support experience

Technical troubleshooting

Knowledge of Microsoft Teams

Effective communication

Education

HNC in Audio Visual Technology or related field

4 GCSEs including English Language and numerate subject

Tools

Windows-based systems

Job description

Audio Visual and Digital Support Officer

The postholder will act as part of a multidisciplinary IT team contributing to the management and delivery of IT services, with a focus on support, maintenance, operation and development of audio visual solutions. The postholder will support audio-visual and digital technologies by troubleshooting issues and implementing new solutions. The postholder will provide expertise in resolving complex audio-visual faults and maintaining IT/communications and audio-visual systems.

Responsibilities

• Develop and maintain the key technical products in the audio-visual estate, including all hardware, software, and services, ensuring that the inventory of assets and configuration items is kept up to date and highly available.
• Support and control the live webcasting of meetings, managing delegate participation, agenda transition, voting etc.
• Act as producer/editor to enhance the final product, working closely with the Democratic Services and Communications and Marketing teams to ensure content aligns with the Council policy, brand, vision and goals.
• Develop and maintain relevant content in the Council media library and published repositories, ensuring that content is accurate, accessible and highly available.
• Undertake regular system patching and upgrades to audio visual equipment to ensure optimal performance, availability and security compliance.
• Troubleshoot technical issues and diagnose and repair faults, working and liaising with other operational teams and the wider technical community where necessary.
• Identify and escalate areas of concern and options for improvement, leading on resulting initiatives and providing training where necessary.
• Participate in Risk Assessment procedures.
• Design, test, evaluate, implement and support the roll out of new functionality within the audio visual estate.
• Contribute to and create written documentation relating to the audio visual estate.
• Respond to and deal with service fulfilment requests, in accordance with agreed procedures, including local user, service, equipment and site support.
• Provide operational and administrative support across the range of Digital and Communications functions.
• Contribute to the Digital and Communications team, assisting with the building of a robust IT infrastructure and adapting to changing technologies in order to ensure availability, confidentiality and integrity of Council’s data.
• Assist with the implementation of the Council’s Digital Strategy and have a good understanding of the Council's digital packages so problems can be spotted at an early stage and logged/resolved with suppliers to minimise disruption to service use.
• Supporting the internal communication mechanisms of the Digital Strategy; including delivering training on Council systems to employees and elected members.
• Maintain an awareness and knowledge of emerging techniques and technologies in compliance with service requirements and continual professional development (CPD) obligations.
• Maintain an awareness and knowledge on emerging Cyber Risk’s and Cyber Security and ensure full compliance with IT policies and procedures to protect the network.
• Consult with service providers on digital services related matters, evaluate and recommend to Line Manager.

Skills and Qualifications

• Grade C or above in at least 4 GCSEs or equivalent qualification one of which must be GCSE English Language or equivalent and one of which must be a GCSE in a numerate subject or equivalent.
• Have a minimum of a Level 4 qualification, for e.g. HNC in Audio Visual Technology, Computing, Computer Science or Information Technology.
• A minimum of 1 years’ experience gained in an Audio-Visual support role to include:
• Operation and production of Microsoft Teams, Teams Live Events and Teams Webinars.
• Specification, design, installation and maintenance of audio-visual solutions.
• Projector/ LED screen installations, maintenance and troubleshooting.
• Experience of Windows based computer systems.
• To frequently travel and attend evening and other meetings outside of office hours.
• Hold a full valid driving licence and have access to transport to meet the requirements of the post Or Have access to a mode of transport that will enable the postholder to fulfil the role in full.

Further Information

Location: Downshire Civic Centre.Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV.

Area: Republic of Ireland
Closing date: 20 Dec 2025