Associate Product Manager (Trains)

Trip.com Travel Singapore Pte; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global travel service provider is seeking a Product Manager for the UK train services team. You will focus on enhancing user experience across app and web platforms, utilizing data and insights to drive product strategy. The ideal candidate has over 3 years of experience in product management with expertise in consumer-facing products. Join a vibrant team and shape the future of travel technology.

Benefits

Flexible work arrangements

Learning opportunities for career growth

Company-sponsored events and activities

Qualifications

• 3+ years in product management or operations, building high-quality products.
• Expertise in conversion flows and customer journeys for consumer-facing products.
• Full professional proficiency in English; additional European language is a plus.

Responsibilities

• Build and optimise the domestic UK user experience across app and web.
• Lead efforts to streamline booking flows and enhance conversion rates.
• Regularly interact with users to gather insights for product improvements.

Skills

Product management

User experience design

Data analysis

Cross-functional collaboration

Customer insights

Job description

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About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

As part of the Product Growth team for Europe, reporting to the EU Product Growth Manager, your primary responsibility will be owning the User Experience and conversion funnel performance for the Train's vertical at Trip.com UK.

The Trains vertical at Trip.com is the fastest growing product line in the UK market and you'll have to opportunity to shape the future of our app and web platform by setting the vision and roadmap for the front-end capabilities.

Your work will focus on delivering best-in-class product solutions tailored to the needs of the UK rail travellers, ensuring seamless and impactful user experiences.

In this Role, you'll get to:

• Enhance User Experience: Build and optimise the domestic UK users experience, across app and web, for one of the largest online travel platforms by identifying pain points and implementing innovative solutions.
• Champion Localisation: Constantly evaluate product-market fit and ensure products resonate with regional markets by integrating local user preferences and behaviours into the design process.
• Leverage Data & Insights: Use advanced analytics, user research, and market trends to guide product decision-making and foster a data-driven culture.
• Drive Strategy: Lead efforts to streamline booking flows, enhance conversion rates, and implement scalable solutions that align with business objectives.
• Collaborate Cross-Functionally: Partner with internal teams, Trip HQ, and external stakeholders to deliver seamless and high-impact product offerings.
• Understand Customers: Regularly interact with users to gather insights and translate them into actionable product improvements that anticipate customer needs.

What you'll Need to Succeed:

• 3+ years in product management or operations, building high-quality products at scale and delivering exceptional results.
• Track record of leading complex product launches, aligning cross-functional teams, and maintaining a high bar for design, strategy, and execution.
• Passion for creating intuitive, impactful user experiences backed by strong user research, discovery methods, and data analysis.
• Expertise in conversion flows and customer journeys for consumer-facing products, driving measurable impact.
• Experience in high-growth, multi-market consumer tech environments, ideally in travel technology or the rail industry.
• Enthusiastic about testing, optimisation, and achieving measurable improvements.
• Exceptional ability to present ideas and insights clearly and persuasively to diverse audiences.
• Full professional proficiency in English, additional European language is a plus.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

• We encourage flexible work arrangement

• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!