Associate Director - Cardnet Relationship Manager

lloyds banking group; Greater London; Hybrid; GBP 76,000 - 85,000; Full time

Job summary

A major banking institution in the UK is seeking an Associate Director, Cardnet Relationship Manager to establish and manage relationships with existing strategic customers. The role requires excellent relationship management and negotiation skills, focusing on customer satisfaction and product offerings. The position is hybrid with a competitive salary range and outstanding benefits including a pension and performance-related bonus, contributing to a dynamic workplace culture.

Benefits

Generous pension contribution

Annual performance-related bonus

Share schemes including free shares

30 days’ holiday

Wellbeing initiatives and parental leave policies

Qualifications

• Extensive knowledge of card acquiring payment and gateway solutions.
• Familiar with industry dynamics and technical developments.
• Experience in client relationship management with a strong performance record.

Responsibilities

• Promote products within a portfolio of strategic customers.
• Manage relationships with up to 60 existing customers.
• Conduct face-to-face meetings and ensure customer satisfaction.

Skills

Knowledge of card acquiring payment solutions

Understanding of acquiring schemes

Negotiation skills

Relationship management

Customer focused approach

Job description

END Date

Saturday 20 December 2025

Salary Range

£76,464 - £84,960

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description

JOB TITLE

Associate Director, Cardnet Relationship Manager

SALARY

Basildon (£76,464 to £84,960) or London (£81,999 to £91,110)

LOCATIONS

Basildon or London

HOURS

Full-Time

WORKING PATTERN

Our work style is hybrid, which involves spending at least two days per week or 40% of your time with our clients or at our office sites

About this Opportunity

Joining Cardnet's Portfolio Relationship Team as a specialist Relationship Manager, you will be responsible for promoting the growing range of products and services provided by Cardnet directly within a Portfolio of existing strategic customers with cards turnover of up to £100 million. You will be responsible for establishing, managing, and developing long term profitable relationships with SME & MC clients providing excellent customer service and maximising business opportunities.

In this field-based role, no two weeks are the same. You will use your exceptional self-motivation and determination to effectively schedule your own time to meet your varied commitments.

What You’ll Be Doing

A key focus of your time will be spent out in the field, conducting face to face meetings with existing customers from your Portfolio. The customers are typically based in and around London.

Your strong relationship management skills will allow you to successfully manage c60 customers where you will be responsible for retention of the portfolio as well as identifying ways in which to add value to the relationship through additional product offerings.

You will have excellent negotiation abilities along with a real determination to deliver. Using your customer focused approach, you will ensure that doing the right thing for customers is at the heart of all your recommendations and decision making.

Why Lloyds Banking Group

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What You’ll Need

• Full and extensive specialist knowledge of card acquiring payment and gateway solutions

• Working knowledge of acquiring schemes, their drivers, industry dynamics, interchange, and future product service deliverables.

• An up-to-date knowledge of Industry related technical development.

• Knowledge of relevant third-party suppliers (e.g. technology) and partners.

• Total awareness of the interests and relationships in existence within any prospective client.

• An exceptional profit performance record, ideally within a Client Relationship Management environment.

• Proven ability to build and maintain relationships at all levels.

• Proven success rate in negotiating at the highest level.

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.