Associate, Digital Product Management

American Express; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A global financial services company based in London is seeking an Assoc-Digital Product Manager to support online marketing campaigns and collaborate across teams. The ideal candidate will have experience in digital content management and a good understanding of SEO principles, along with strong organizational and communication skills. The role offers a flexible working model and various benefits to support overall well-being.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical benefits

Flexible working model

Career development opportunities

Qualifications

• Experience in digital content management and web product design.
• Good awareness of SEO and UX principles.
• Strong organizational and communication skills.

Responsibilities

• Support day-to-day online marketing campaigns and delivery processes.
• Manage content build needs and project requirements.
• Liaise between Marketing and Technology teams.

Skills

Digital content management

SEO awareness

UX principles

Organizational skills

Communication abilities

Tools

Adobe Experience Manager

Job description

Overview

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you\'ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Enterprise Comms & MarTech Experiences (ECMX) enables high quality, innovative marketing through marketing campaign consultation & execution; and developing best-in-class products & processes which modernize the end-to-end marketing ecosystem. Every year, we help our business and marketing partners across the enterprise launch more than 28,000 marketing campaigns worldwide and sits withing American Express\'s Membership Portfolio Services (MPS) organization. MPS, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing

How will you make an impact in this role?

We are looking for an Assoc-Digital Product Manager to join the Global Web & Seo Solutions (GWSS) team, to support the EMEA region in all the day to day task’s needed in growing the relationship with each market, you will be part of a large team spread across the global that heavily believe in collaboration and supporting each other. You will have the opportunity to lead transformation projects that help build the reputation of your and self and the team.

Responsibilities

• Support the day-to-day operations of the online marketing campaign launches & delivery processes, including on-time delivery, rush requests scheduling, audit support and training.
• Involve in content build needs, as needed and project manage end to end needs of the markets
• Ensure all AEM based Content Management System(CMS) content solutions deliver best in class experiences, in line with Design, UX and SEO strategy and principles
• Provide GWS technical & process consultation to Marketing and all key stakeholders.
• Act as a liaison between Marketing and Technology teams - translate business needs to our technology partners and explain capability/platform functionality to Marketing.
• Support Audit, Training, process documentation, volume forecasting and reporting needs.
• Participate in business-driven projects as Subject Matter Experts of the tool/platform and perform user acceptance training/testing as needed.
• Ancillary responsibilities include supporting other Marketing Capabilities and future capabilities as needed.
• Support the leader in all relevant activities.

Minimum Qualifications

• Digital content management and / or web product design experience
• Good awareness of SEO & UX principles, web standards and accessibility guidelines – WCAG 2.0 & W3C
• Strong organisational skills – detail oriented and ability to juggle and drive results across multiple projects to deadline
• Strong communication (both written and verbal) – ability to liaise and collaborate with stakeholders, understand needs and influence them towards the right solution.
• Ability to feel comfortable in a changing environment – able to adapt / flex approach according to needs
• Fast learner, with ability to use own initiative and a ‘can do’ attitude towards problem solving and decision making

Preferred Qualifications

• Ability to flex working across multiple time zones when required
• Not essential but a plus experience using Adobe Experience Manager
• Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

Benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones\' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.