Associate, Digital Channels Product Manager

MUFG Americas; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading financial institution is seeking a motivated associate for product management in Transaction Banking. Ideal candidates will have 3-5 years of experience in technical integration and must possess strong interpersonal and problem-solving skills. This role is integral to managing the end-to-end product lifecycle for cash management and trade finance solutions across the UK and Europe.

Benefits

Flexible working requests

Diversity and inclusion commitment

Qualifications

• Minimum of 3-5 years at Associate level in a GTB product management role.
• Experience in technical integration/implementation between banks and MNCs.
• Knowledge of end-to-end client implementation and integration.

Responsibilities

• Support product ownership and business steering.
• Manage product lifecycle and governance.
• Execute regional deployment of global cash product developments.

Skills

Strong technical understanding of the European Payments industry

Interpersonal and written communication skills

Problem-solving skills

Proficiency in Microsoft Office/Access

Tools

ERP/TMS applications (SAP/S4Hana, Bellin/TIS)

SWIFT platforms

Job description

Overview of the Department/Section

MUFG has a developing and thriving Transaction Banking business, headquartered in Tokyo, spanning all continents. Transaction Banking Office for EMEA (Europe, Middle East and Africa) forms part of MUFG’s Global Transaction Banking Division. Our key responsibilities are to drive regional business and support global and regional customers with Transaction Banking solutions in Cash and Liquidity Management, Trade and Working Capital, Foreign Exchange through a comprehensive suite of proprietary and 3rd party digital channels. We support our local and international cash management services for our Corporate, FI and NBFI client base. Transaction Banking EMEA consists of Trade, Working Capital, Cash and Liquidity Management solutions and includes product, sales, implementation, client services, and business planning and risk functions.

Main purpose of the role

The role requires a motivated associate (minimum of 3-5 years experience), accountable for E2E Product Life Cycle management, product P&L management, risk, compliance and conduct management of digital channels for Transaction Banking (proprietary e-banking; host to host and SWIFT), from a proprietary and 3rd party platform provider. This role may suit a candidate who has experience in technical integration solutions, has acted as a client-facing channel, and has client-side ERP / TMS integration solution specialist experience in pre-scoping, RFP and post mandate advisory function. It supports a VP in the ownership of the end-to-end life cycle management of the core solutions for UK, Europe & MENA including:

Proprietary E-banking: MUFG proprietary global electronic banking platform and applications for accounts visibility, payment initiation, authorisation and execution (GCMS+); Cash flow forecasting (CFF), Comsuite FX (Spot FX and FX Netting), and industry reporting on the channel.

Proprietary Host to Host: MUFG host to host solution, GPH, representing direct integration between MUFG and client ERP, TMS or other financial applications; applicable industry reporting standard on the channel.

SWIFT direct connectivity: Direct connectivity for fin/fileact in Direct & Alliance / Lite models; contract negotiations and client solutioning.

Industry 3rd party platforms for cash management and trade finance: MUFG also interfaces with clients through 3rd party platforms for cash management, trade finance (Bolero, Komgo, GTC, Mitigram) and Markets (deposits, FX, repo; Kyriba, 360T, FXall, Refinitiv); Salesforce.

Compliance: Compliance with industry reporting (e.g., camt), cybersecurity standards, operational resilience, and contingencies; ensuring Channel COTs are updated and interoperable with MUFG approved currency COTs.

Industry and regulation expertise: Strong working knowledge of regulatory and industry change regarding channels, client/bank integration, testing and client data usage, risk considerations; awareness of ISO20022 migration, PSD2, open banking, real-time financial crime solutions, and API developments.

Strong technical and commercial product management skills: Ability to use data to form, drive and prove business steering for execution; collaborate with front office, operations and technology to drive direction, continuous improvement, scalability, automation and profitability for TB EMEA solutions. Knowledge of global channels in host-to-host and direct SWIFT enablement is critical, including migration of clients to new channels and industry solutions (e.g., SEPA migration, instant payments).

Other capabilities: Competence in business case development, product development and governance, and management of product development with technology and operations partners; ability to influence stakeholders for new product developments and approvals for launch. You will also support communicating client/industry/regulatory landscapes to Global TB teams, Sales, Implementation and Service teams.

You should have proactive communication and interpersonal skills to work across MUFG networks and clients, and be a resilient problem solver capable of timely resolution and escalation when needed.

Key Responsibilities

Learn and support Product ownership and business steering of proprietary and 3rd party digital channels comprising:

• Proprietary e-banking roadmap: Comsuite platform including GCMS+ for accounts and payments visibility, authorisation and execution; Comsuite FX (FX Netting, Spot FX trading); Cash Flow Forecasting and Trade Manager.
• Host to Host: MUFG proprietary GPH solution.
• Swift: Direct integration: fin/fileact in Direct & Alliance / Lite models; contract negotiations.
• 3rd party platforms: Used in bidding, pricing and transaction distribution/execution for TB solutions in cash management, Trade Finance and Markets (Mitigram, GTC, Bolero, etc.).
• Compliance: Industry reporting (camt), cybersecurity, operational resilience; ensuring Channel COTs are updated and interoperable with MUFG currency COTs.

Product lifecycle and governance Understand and contribute to end-to-end product lifecycle management via monthly MIS, annual 3LOD assessments, and risk/conduct frameworks; support product income and cost budgeting and pricing governance for TB EMEA.

• Own TB EMEA Channel Fees; manage pricing policy and regional deal reviews.
• Deploy global cash product developments regionally; ensure timely deliveries; review client-facing documentation and master terms for market conditions.

Product development and change

• Execute regional deployment of global cash product developments and coordinate with global/local IT teams; ensure timely delivery.
• Annual review of client-facing product docs; update master T&Cs.
• Develop new products/features with front/middle/back office stakeholders; governance through NPA; add functionality to access markets and connect to platforms as approved.

E2E process accountability

• Create and maintain end-to-end process maps and operating manuals for every product.
• Continuous improvement: annual reviews and project management of improvements.
• Coordinate with Operations to improve service standards and key KPIs.

Regulatory & business risk / E2E product risk: manage risks identified by stakeholders; ensure ISO20022, PSD2, SEPA changes and API change programmes; ensure regulatory compliance with PRA, FCA, BaFin where applicable; contribute to TB RAF and Open Pages; uphold ethics and conduct.

Named Product Owner for region

• Maintain product availability grid, catalog, pricing policy; coordinate with regional/global stakeholders; contribute to regional/global projects; log and deliver improvement ideas.

Product proposition

• Annual pricing review; monitor competition and regulatory changes; respond with product adjustments; support RFPs for strategic clients; produce marketing materials and training for Sales; webinars with Sales/Markets.

Product policy development/maintenance

• Produce and maintain policy documents for each product group; set policies for smooth operation.

Regional product reporting

• Produce regular product reporting (volumes, values, revenues, profitability, STP) for business steering, senior management, and head office.

External outlook

• Maintain knowledge of TB trends through external networks and events for products, channels and transaction management, and competitive landscape.

Work experience

• A minimum of 3-5 years at Associate level in a GTB product management role, with direct accountability for host-to-host channels and SWIFT platforms; track record as a technical integration/implementation specialist between banks and MNCs, integrating e-banking, host-to-host and SWIFT from a channels/format perspective.

Skills and experience

• Strong technical understanding of the European Payments industry including instant payments and ISO standards; familiarity with ERP/TMS applications (SAP/S4Hana, Bellin/TIS, etc.) and ongoing integration improvements.
• Knowledge of end-to-end client implementation, integration and testing to improve STP, automation and self-service.
• Interest in digitisation, automation and standardisation of TB solutions and workflow engineering.

Personal requirements

• Excellent interpersonal and written/spoken communication; results driven with accountability; proactive; able to manage large workloads and tight deadlines; strong decision-making and problem-solving skills; structured, logical, creative and meticulous; ability to work under pressure; strong numerical skills; proficient in Microsoft Office/Access.

We are open to flexible working requests. MUFG is committed to diversity and inclusion in recruitment and employment and opposes discrimination on age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. We make recruitment decisions in a non-discriminatory manner in accordance with the law.