Associate CRM Consultant

Massive Rocket; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A high-growth digital agency in Greater London is seeking an Associate CRM Consultant to play a pivotal role in planning and executing CRM campaigns. The ideal candidate has at least 3 years of experience in marketing automation, hands-on proficiency with the Braze platform, and strong attention to detail. This role involves collaborating closely with clients and the project team to ensure successful campaign implementation, alongside opportunities for professional growth and continuous learning in a supportive environment.

Benefits

Fast-moving environment

Supportive culture

Career progression opportunities

Organized team events

Qualifications

• 3+ years of experience in a Marketing Automation Specialist role.
• Experience working with Braze, Salesforce Marketing Cloud or HubSpot.
• Experience in client-facing roles, preferably in an agency setting.

Responsibilities

• Lead execution of CRM initiatives within the Braze platform.
• Design and execute targeted marketing campaigns using Braze.
• Manage and analyze large datasets to understand customer behavior.

Skills

Attention to detail

Client service skills

Proactive mindset

Strong interpersonal skills

Knowledge of digital marketing

Education

C1 level of English proficiency

Tools

Braze

Salesforce Marketing Cloud

HubSpot

SQL

Job description

Who We Are

Massive Rocket is a high-growth Braze & Snowflake agency that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 years ago, we have experienced swift growth and are now at a crucial juncture, aspiring to reach $100M in revenue. Our focus is on delivering human experiences at scale, leveraging the latest in web, mobile, cloud, data, and AI technologies. We pride ourselves on innovation and the delivery of cutting-edge digital solutions.

What We Offer

• 🚀 Fast-moving environment – you will never stop learning and growing
• ❤️ Supportive and positive work culture with an emphasis on our values
• 🌍 International presence – work with team members in Europe, the US, and around the globe
• 🧗🏼♂️ Career progression paths and opportunities for promotion/advancement
• 🍕 Organised team events and outings

What we’re looking for

As a Associate CRM Consultant at Massive Rocket, you'll play a pivotal role in planning, executing, and optimizing CRM campaigns across multiple channels, such as email, SMS, push notifications, content cards, and WhatsApp…etc. While you won't be responsible for creating or leading strategy development, you will meticulously plan and execute campaigns based on strategies provided by our clients or developed by our strategy team. You'll collaborate closely with our clients, working hand-in-hand to translate campaign strategies into impactful initiatives that drive results. You'll guide our project team to success, ensuring seamless execution, efficient operations, and exceptional client satisfaction.

Responsibilities

• Lead the execution of CRM initiatives within the Braze platform for our clients across various channels
• Configure and customize the Braze platform to implement agreed-upon strategies and campaigns
• Design and execute targeted marketing campaigns using Braze’s messaging capabilities
• Utilize Braze's segmentation and personalization features to tailor campaigns to specific audience segments.
• Collaborate with the strategy team or other relevant stakeholders to ensure alignment between strategy and execution
• Partner with clients to understand their needs and develop tailored solutions that deliver lasting results.
• Manage and analyze large datasets to understand customer behavior and trends.
• Master Braze and its features to deliver innovative solutions that elevate our clients' success.
• Relevant document and reporting creation (e.g Measure and report on the performance metrics of executed campaigns..etc)

Qualifications

• 3+ years of experience in a Marketing Automation Specialist in the CRM space
• Experience in working with Braze, Salesforce Marketing Cloud or HubSpot
• Attention to detail, including QA of CRM Campaigns, Integrations & relevant documentation, ensuring accuracy and alignment with best practices
• Knowledge of digital marketing
• Proven ability in leveraging AI tools to enhance productivity in day-to-day professional tasks
• Understanding of relational databases and data structures
• Proactive mindset and ability to work in cross-functional teams
• Strong interpersonal and communication skills gained through experience in a client service environment (e.g., agency, client-facing role..etc)
• Experience working an agency setting or client facing roles C1 level of English proficiency

Desirable:

• Experience working with Talon.One or other Loyalty system.
• Braze Certifications ( i.e Practitioner, Marketer)
• Extensive experience working with Braze platform, demonstrating proficiency in utilizing its features
• Experience in data analysis leveraging SQL

During the process, please note the following requirements and preparations:

• Massive Rocket has aBring Your Own Device (BYOD)policy — you will be expected to use your own equipment for work.
• Avalid work visais required — Massive Rocket does not provide sponsorship at this time.
• You may be asked to provideproof of identification, such as a passport, ID card, or utility bill (gas, water, electricity).
• Two referencesmay be requested — please be prepared to share names, relationship to you, and contact details (email and mobile).
• Contractors only:Proof of incorporation and valid insurance coverage is required.

Note: Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.