Associate, Client Processing Representative I

The Bank of New York Mellon Corporation; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services firm is seeking a dedicated professional in Manchester to manage daily cash movements and ensure transaction integrity. The ideal candidate will have strong analytical skills and a passion for client service, with relevant experience preferred in financial operations. This role offers a dynamic environment with a commitment to operational excellence and continuous process improvements, alongside competitive compensation and benefit programs.

Benefits

Competitive compensation

Flexible wellbeing programs

Generous paid leave including volunteer time

Qualifications

• Strong analytical skills with attention to detail in transaction processing.
• Proactive problem-solving and willingness to learn new tools, including AI solutions.
• Demonstrable interest in continuous learning and process improvements.

Responsibilities

• Manage daily processing of cash movements by bank clients.
• Monitor client payments and act on transaction system flags.
• Collaborate with internal teams to resolve discrepancies.
• Maintain accurate records of transactions for audit and compliance.
• Participate in process improvement initiatives.

Skills

Analytical skills

Clear communication

Problem-solving

Teamwork mindset

Proficiency with digital tools

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Responsibilities

• Manages the daily processing of cash movements by bank clients and confirms validity of transactions with managers in cash processing and relationship managers with connections with clients.
• Monitors client payments, daily cash and wire transactions, and acts as the first line of defense by addressing flags raised by the transaction system.
• Collaborates with internal teams to resolve transaction discrepancies, demonstrating expertise in transaction processing.
• Maintains accurate records of transactions, utilizing advanced data‑management skills to support audit and compliance efforts.
• Participates in process‑improvement initiatives to enhance transaction‑processing workflows, contributing to operational excellence.
• Provides exceptional service to internal and external clients by addressing inquiries and issues related to cash processing and funds transfers.
• Upholds the principles of teamwork and accountability, fostering a cooperative environment conducive to achieving departmental goals. Demonstrates the ability to work with precision and ownership in a high‑volume environment.

Qualifications

• Strong analytical skills with attention to detail in transaction processing.
• Clear, inclusive communication and a commitment to client service.
• Proactive problem‑solving and willingness to learn new tools, including AI‑enabled solutions.
• Teamwork mindset with curiosity to improve processes.
• Experience in transaction management within financial services operations or wealth operations preferred.
• High school/secondary education or equivalent experience required; bachelor’s degree welcomed but not mandatory.
• Several years of total work experience helpful; transferable skills and diverse experiences are valued.
• Demonstrable interest in continuous learning and process improvements, including the use of digital tools and AI.

Additional Information

If you don’t meet every qualification but are excited about the role, we encourage you to apply – you may be the right candidate.

This role is based in Manchester. BNY’s Wealth Services platform is a dynamic, next‑generation ecosystem that leverages advanced data analytics, intuitive digital tools, and seamless third‑party integrations to streamline operations and empower advisors to deliver personalized, world‑class wealth experiences at unprecedented scale.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.