Assistant Technical Officer – Inpatient Dispensary

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading healthcare institution in Cambridge is seeking an Assistant Technical Officer to serve as a Reception Co-ordinator in a busy Inpatient Dispensary. This role requires exceptional customer service skills and the ability to manage administrative tasks, ensuring efficient operation. The ideal candidate will be enthusiastic about improving patient care and have excellent communication skills. Benefits include on-site leisure facilities, career development opportunities, and flexible working arrangements.

Benefits

On-site leisure facilities

Reduced-cost bus travel

Flexible working arrangements

Free hot food available 24/7

Qualifications

• Enthusiastic individual passionate about improving patient care.
• Experience in a customer-facing role is advantageous.

Responsibilities

• Deliver excellent customer service at the reception hatch.
• Manage all administrative duties for efficient workflow.
• Receive and process prescriptions including charges.
• Handle telephone queries professionally and timely.
• Assist with stock management activities.

Skills

Excellent communication skills

Customer service

People-focused

Stock management

Job description

Overview

A Vacancy at Cambridge University Hospitals NHS Foundation Trust.

Make a Real Difference in Delivering Safe and Effective Pharmacy Services

We’re looking for an enthusiastic Assistant Technical Officer to join our team as a Reception Co-ordinator in our busy, fast-paced Inpatient Dispensary.

In this vital front-facing role, you’ll be the first point of contact for patients, visitors, and staff — providing exceptional customer service at the reception hatch and ensuring the smooth, efficient running of our dispensary, which supports all inpatient wards across the Trust.

If you’re a motivated, people-focused individual with excellent communication skills and a genuine passion for improving patient care, we’d love to hear from you. Join us and be part of a team that makes a difference every day.

Responsibilities

• Deliver excellent customer service coordinating the arrival and collection of work through the Inpatient Dispensary Reception area.
• Manage all administrative duties, ensuring smooth and efficient workflow.
• Receive and process prescriptions, including handling prescription charges for Out-Patient prescriptions and Controlled Drug order books.
• Handle telephone queries for the Inpatient Dispensary in a professional and timely manner.
• Assist with stock management activities, including ordering, checking deliveries, and ensuring proper storage of all items (including refrigerated, frozen, and non-robotic stock).
• Contribute to the timely loading of stock into the dispensary robot, maintaining accuracy and efficiency at all times.

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
• or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

For NHS Cambridgeshire and Peterborough based roles, all applicants from NHS Cambridgeshire and Peterborough who have identified that they are at risk of redundancy will be prioritised over those not at risk. However, interviews cannot be guaranteed.

This vacancy will close at midnight on 5th November 2025

Interviews are due to be held on 17th November 2025

Why choose Cambridge University Hospitals?

• Our values and reputation for outstanding care
• Opportunities to experience a range of specialities
• Career and development opportunities
• Preceptorship and mentoring programmes delivered by a dedicated clinical education support team
• Research experience and opportunities
• Lovely location and quality of life
• Excellent schools/colleges and transport links (road, rail and air)

Benefits

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

This advert closes on Wednesday 5 Nov 2025