Assistant Store Manager

RITUALS COSMETICS UK LIMITED; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A retail cosmetics company seeks a motivated Assistant Store Manager to lead a team and ensure exceptional customer service at their Oxford Street East store. Your responsibilities include supporting the Store Manager, driving operational excellence, and promoting a positive team culture. The ideal candidate will have assistant management experience, excellent people management skills, and a passion for customer satisfaction. Join us to create a meaningful shopping experience in an energetic environment.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent in retail or hospitality.
• Ability to encourage and motivate team members.
• Experience in developing others through knowledge sharing.
• Strong decision-making and problem-solving skills.

Responsibilities

• Motivate and manage the team effectively.
• Ensure excellent customer service and operational excellence.
• Support Store Manager in day-to-day activities.
• Contribute to recruitment and retention of a diverse store team.

Skills

People management skills

Communication

Motivation

Coaching

Decision making

Problem-solving

Job description

As Assistant Store Manager, your focus is on motivating your team and giving each customer a meaningful shopping experience. You're also second-in-command, ready to fill in for your Store Manager and take charge when necessary. Above all, you're dedicated to driving your store's performance by ensuring excellent customer service, effective teamwork and efficient operations every day.

You'll act as a role model for your team and a true ambassador for Rituals. You'll support your Store Manager in creating a culture of trust, based on positive and constructive feedback, you'll help to recruit, hire and retain a diverse and talented store team, you'll coach your team members to help them feel more engaged while achieving their full potential and finally, you'll serve as your Store Manager's right hand by helping them with day-to-day business activities!

This role is based in an outlet environment, where we're looking for someone who can deliver operational excellence, particularly in stock and inventory management, while upholding high store standards in a fast-paced, high-footfall setting. A strong focus on delivering exceptional customer service is essential.

You will primarily be based at our Oxford Street East store, however, there may be occasions where your support is required at other London locations depending on business needs.

Bring all of you High on energy, low on ego and with a little bit of humour!

You are 'one of a kind' because your ability to encourage others and reach your store's goals in terms of customer satisfaction and sales. In addition, as Assistant Store Manager you are inspiring, and performance orientated.

Qualifications

• Prior relevant experience at Assistant Store Manager level or equivalent within retail or hospitality.
• People management skills (e.g., communication, motivation, coaching, connection, and inspiration).
• Experience in sharing knowledge to drive behavioural change and develop others.
• Decision making and problem-solving skills.