Assistant Store Manager

British Heart Foundation; Smethwick; On-site; GBP 24,000 - 30,000; Full time

Job summary

A charitable organization is seeking an Assistant Store Manager for a 12-month fixed-term contract in Smethwick. The role involves supporting the Store Manager with daily operations and ensuring excellent customer service. Candidates should have experience in a customer-facing role and supervisory experience. The position offers various benefits, including 38 days of annual leave and a health cash plan. Early applications are encouraged, and training adjustments are available.

Benefits

38 days annual leave

Wagestream for early wage access

Enhanced family policies

25% staff discount

Access to health cash plan

Pension with employer contribution

Cycle to work scheme

Qualifications

• Experience in a customer-facing role is essential.
• Supervisory experience to ensure effective team management.
• Passion for delivering exceptional customer service is required.

Responsibilities

• Support Store Manager in daily operations.
• Ensure the highest standard of customer service.
• Manage staff and volunteers effectively.

Skills

Customer service experience

Supervisory experience

Commercial drive

Team development

Results orientation

Job description

We're looking for an Assistant Store Manager on a 12‑month fixed‑term contract to join our home store team in Smethwick.

Role Overview

As Assistant Store Manager you will support the Store Manager with the day‑to‑day running of the store, step into full responsibility in their absence and inspire staff and volunteers to deliver an excellent customer journey that reflects our values.

Key Responsibilities

• Ensure the highest standard of customer service
• Achieve sales targets and maximise sales through physical and digital channels
• Maintain visual merchandising to a high standard
• Recruit and develop volunteers
• Meet expectations within campaign activities
• Work with the Manager to generate stock
• Operate in a fast‑paced environment – work 7 days a week, including weekends and bank holidays on a rota basis
• Handle the physical demands of collections, deliveries and donations

Qualifications

• Experience in a customer‑facing role
• Supervisory experience
• Commercially driven, encouraging new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven with a focus on doing the right thing the right way

Inclusivity Matters

We're committed to fairness and consistency. We use anonymous CV software during the application process.

Act Swiftly

Early applications are encouraged. We will review submissions throughout the advertising period and may close the advert early.

Sponsorship

We are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Adjustments

If you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.

About BHF

We offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer, achieved by funding cutting‑edge research and innovation. We also reduce clothing and furniture waste across the UK and prevent around 70,000 tonnes of unwanted items from going to landfill each year.

Benefits

• 38 days annual leave (plus the option to buy and sell leave)
• Wagestream – claim early access to your wages as you earn them
• Holistic support: leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25 % staff discount
• Health cash plan (Dental, Optical, Therapies, etc.)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10 %
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers