Assistant Store Manager

JD GROUP; Royal Tunbridge Wells; On-site; GBP 26,000 - 35,000; Full time

Job summary

A leading retail company in the UK is seeking an Assistant Manager to guide a team in achieving sales and KPI targets. Responsibilities include overseeing store operations, training staff, analyzing performance data, and fostering a positive team culture. The ideal candidate should have supervisory experience in a fast-paced retail environment, excellent communication skills, and a passion for retail. This role offers various employee benefits including discounts, health plans, and development courses.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Exclusive retail and hospitality discounts

Access to digital health services

Internal development courses

Apprenticeships and accredited qualifications

Company Sick Pay scheme

Discounted Gym memberships

Life Assurance

Colleague networks

Volunteer opportunities

Employer engagement forums

Incremental Holiday Allowance

Qualifications

• Experience in a fast-paced retail environment.
• Passion for retail and understanding of market trends.
• Previous experience in coaching teams.

Responsibilities

• Support Store Manager in operations and sales.
• Create a positive team culture through training.
• Analyze sales data for informed decision making.
• Act as contact point during Store Manager's absence.
• Provide excellent customer service.
• Manage daily operations and cash tasks.
• Participate in hiring and staff training.
• Provide feedback and coaching to improve performance.

Skills

Supervisory experience

Understanding of retail trends

Coaching and developing individuals

Strong communication skills

Sales targets and KPI achievement

Analysing KPI data

Attention to detail

Job description

Role overview

We are seeking a skilled Assistant Manager with strong leadership & communication abilities to guide their team towards achieving sales & KPI targets whilst providing unparalleled service.

Responsibilities

• Supporting the Store Manager in effectively running all store operations to ensure meeting or exceeding sales & KPI targets. Setting clear sales goals, tracking performances whilst evolving processes to ensure continuous store growth.
• Creating a positive team culture through recruiting, training & continuously developing your staff. Building a motivated and high performing team, increasing chances of store success.
• Analysing sales data and financial reports to make quick and well-informed decisions alongside the Store Manager, identifying and responding to areas of opportunity Operationally & Commercially.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

Role objectives and KPIs

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

Skills and Experience

• Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment
• Passionate about retail & hold a good understanding of the latest trends and our competitors
• Previous experience of coaching and developing individuals
• Strong communication skills
• Proven track record of achieving and exceeding sales targets and KPI’s
• Experience in analysing KPI’s data to making commercial decisions
• Keen eye for detail & commerciality. Previous experience within visual merchandising would be advantageous
• Promote JD Group values to internal and external stakeholders

Benefits

• Quarterly discretionary bonus schemes
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Company Sick Pay scheme
• Discounted Gym memberships at JD Gyms
• Life Assurance
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance