Assistant Store Manager

KATE SPADE; Gretna; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global lifestyle brand is seeking an experienced Assistant Store Leader in Gretna, Scotland. The ideal candidate will lead the store team to maximize productivity and service excellence. Responsibilities include mentoring staff, enhancing customer relationships, and managing store performance. This role requires flexibility and strong leadership skills. Opportunities for career advancement are available.

Qualifications

• Experience in a retail service environment in a management position.
• Ability to work a flexible schedule including nights and weekends.
• Knowledge of and ability to use Microsoft Office tools.

Responsibilities

• Lead the store with the Store Leader to maximize productivity.
• Empower the team to solve customer problems.
• Communicate effectively with peers and corporate partners.

Skills

Leadership

Customer service

Time management

Effective communication

Problem solving

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Overview

Kate Spade New York is a global lifestyle brand known for its colorful, bold, and optimistic design. The company designs handbags, ready-to-wear, jewelry, footwear, home décor, and more. Kate Spade New York is part of the Tapestry portfolio.

Our Competencies for All Employees:

• Courage: Gives direct, actionable feedback; addresses issues quickly and directly; takes appropriate action when necessary.
• Creativity: Generates new and unique ideas and makes connections between concepts.
• Customer Focus: Seeks to meet internal and external customer expectations; uses customer information to improve products and services; builds trust with customers.
• Dealing with Ambiguity: Adapts to change; operates without full information when needed; comfortable with risk and uncertainty.
• Drive for Results: Consistently aims to exceed goals and deliver results.
• Interpersonal Savvy: Builds effective relationships and uses tact in diverse interactions.
• Learning on the Fly: Learns quickly from new problems; open to change; analyzes successes and failures for improvement.

Our Competencies for All People Managers:

• Strategic Agility: Anticipates future trends and develops credible strategies.
• Developing Direct Reports and Others: Provides development opportunities and plans; supports career growth.
• Building Effective Teams: Fosters team morale, open dialogue, and accountability.

Req ID: 97153

Primary Purpose

The Assistant Store Leader leads the store with their Store Leader by maximizing store productivity and profitability through teambuilding and staff development, goal attainment, and by ensuring compliance with Kate Spade Standards.

The organization seeks an exceptional Assistant Store Leader who leads by example, sets the tone on the sales floor, and provides feedback to the store team to exceed Kate Spade Service standards. You will lead an exceptional team within a rapidly expanding modern luxury brand with opportunities for career advancement.

The successful individual will leverage their proficiency to:

• Take ownership and accountability for the store and support the Store Leader;
• Demonstrate leadership through role modeling Kate Spade Service behaviors and selling standards;
• Empower to solve customer problems and meet customer needs;
• Inspire the team to meet and exceed performance standards;
• Advocate for the team and motivate others to achieve results;
• Communicate effectively with the store leader, peers, supervisors, and corporate partners;
• Assist in developing plans to address key business issues and implement plans to achieve results;
• Influence others to gain support for goals and projects;
• Demonstrate effective time management skills.

Profile

The accomplished individual will possess:

• Experience in a retail service environment in a management position;
• Knowledge of and ability to use Microsoft Excel, Word, PowerPoint, and Outlook;
• Ability to communicate effectively with customers and staff and manage sales;
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and public holidays.