Assistant Store Manager

Cotswold Outdoor Group; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A major retail brand in London seeks an Assistant Store Manager to lead a dynamic team, ensuring exceptional customer service and efficient store operations. The role involves coaching team members, handling stock management, and maintaining a welcoming store environment. Ideal candidates will have experience in retail management, excel in customer service and team leadership, and appreciate the dynamic nature of retail. Competitive salary and benefits including discounts and development opportunities are offered.

Benefits

Salary £28,250 plus yearly bonus up to £2,025

40-60% discount on outdoor brands

33 days holiday

Ongoing training and development

Free wellbeing support

Savings on everyday spending through perks platform

Qualifications

• Experience as an Assistant Store Manager or longstanding supervisor.
• Strong ability to motivate team and deliver excellent service.
• Understanding of store operations and safety standards.

Responsibilities

• Drive performance through daily operations coaching.
• Lead the team in Store Manager's absence.
• Maintain a high standard of store presentation.

Skills

Outstanding customer service

Team leadership

Visual standards management

Stock and safety understanding

Job description

Looking for a new opportunity in retail? Want to build your skills, support a great team and help customers feel welcome?

About Us

As an Assistant Store Manager at our Monument, London store you’ll contribute to leading that team. You’ll help to make the store a friendly place where customers can get expert advice and right products!

We’re home to three incredible brands : Cotswold Outdoor (camping, hiking), Runners Need (running), and Snow+Rock (winter sports), and we stock some of the best outdoor names out there, from Patagonia, The North Face, and Rab to Garmin, Brooks, and Hoka , and much more.

But we’re about more than just great gear. Alongside supporting adventurers, we’re also a destination for anyone who values style with substance. Many of our world-leading brands have become fashion icons in their own right, blending technical performance with contemporary design. Whether it’s premium outerwear for the city or high-performance kit for the mountains, our mission is to deliver exceptional products and service while promoting sustainability and a deeper connection to the outdoors.

What you’ll be doing

• Our Monument store has Snow+Rock and Runners Need fascias!
• Drive high performance by coaching your team through daily operations including stock management, cash handling and store safety
• Lead by example, motivating your team to deliver expert service and hit performance targets
• Help create an inclusive, welcoming environment where every customer feels valued
• Step up to lead the team in the Store Manager’s absence
• Maintain a high standard of presentation, keeping the store organised, inviting, and easy to shop in

What we’re looking for

• Have existing experience as an Assistant Store Manager or a longstanding supervisor and know how to get the best from a team
• Take pride in delivering outstanding customer service and helping people find the right products
• Understand the key parts of store operations, from stock and safety to visual standards
• Value being part of a supportive team that works together to bring out the best in each other

What you’ll get from us

We know that to lead well, you need to feel supported. As an Assistant Store Manager you’ll be trusted to make an impact and we’ll make sure you’re rewarded for it. Here’s what’s on offer :

• Salary £28,250, plus a yearly bonus of up to £2,025
• 40-60% discount on top outdoor brands across our stores
• 33 days holiday with the option to buy more
• Ongoing training and development, including leadership support and expert sessions from leading brands
• Free, confidential wellbeing support whenever you need it
• Extra savings on everyday spending like groceries, travel, gym memberships and more through our perks platform

Ready to take the next step in your retail career? Apply today and start your journey with us.