Assistant Store Manager

Virgin Media; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading telecommunications company in the UK is seeking an Assistant Store Manager to lead a team and drive first-class customer experiences. The ideal candidate will have experience in fast-paced environments and team development. This role emphasizes strong communication skills and the ability to adapt to changing business needs. In addition to competitive benefits, the company promotes an inclusive and equitable workplace culture.

Benefits

Bumper reward package

Benefits and extras for personal support

Qualifications

• Experience working in a fast paced environment, not necessarily Retail.
• Experience in leading and developing teams.
• Experience delivering first class customer experiences.

Responsibilities

• Lead and develop a team of employees.
• Ensure customer satisfaction through first-class experiences.
• Follow processes and procedures while adhering to compliance.
• Drive success by working towards targets.

Skills

Strong communication and listening skills

Ability to adapt to business needs

Experience in using systems

Job description

As an Assistant Store Manager you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves In order to be considered, you must have the following experience

Requirements

• Experience working in a fast paced environment, not necessarily Retail.
• Experience in leading and developing teams
• Experience delivering first class customer experiences
• Experience following process and procedures
• Experience delivering reviews and performance management
• Experience working towards targets and driving success.

Additional Skills

• Strong communication and listening skills
• The ability to change and adapt to the business needs
• Experience in using systems and following processes
• Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.

The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too.

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.

Next Steps

Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversations and an interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.