Assistant Store Manager

British Heart Foundation; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading charity organization is seeking an Assistant Store Manager in Winchester for a 3-month fixed term contract. Responsibilities include supporting day-to-day store operations, inspiring staff, and achieving targets. Ideal candidates will have customer-facing and supervisory experience, along with a passion for service excellence. Join the mission to support life-saving research while contributing to retail success.

Benefits

38 days annual leave

Early wage access via Wagestream

Health cash plan

25% staff discount

Enhanced family policies

Pension with employer contribution

Qualifications

• Experience in a customer facing role.
• Supervisory experience essential.
• Passionate about delivering exceptional service.

Responsibilities

• Support the Store Manager with day-to-day operations.
• Inspire staff and volunteers for excellent customer journey.
• Contribute to achieving store targets and standards.

Skills

Customer-facing experience

Supervisory experience

Commercially driven

Inclusive team development

Exceptional customer service

Results driven

Job description

Overview

Are you looking for an opportunity to progress in store management? We’re looking for an Assistant Store Manager to join our fashion store team in Winchester on a 3 month fixed term contract, 35 hours per week.

Responsibilities

• Support the Store Manager with the day to day running of the store and take full responsibility in their absence.
• Inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values.
• Contribute towards the success of the store by: ensuring the highest standard of customer service, achieving targets, maintaining a high standard of visual merchandising, maximizing sales through physical and digital channels, supporting with the recruitment and development of volunteers, achieving expectations within campaign activities, and working with the manager to generate stock.
• Operate in a fast-paced environment with flexibility to work weekends and bank holidays on a rota basis.
• Contribute to funding life-saving research through donations and store activity.

What we are looking for

• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven with a focus on the right result, the right way

What’s important to us

At the British Heart Foundation (BHF) we offer a huge range of furniture, clothing, jewellery and more, available in store and online. We connect with local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make an environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items, and we will continue to build upon our reuse agenda in the years to come. Everything we do funds lifesaving research for all heart and circulatory conditions.

We are committed to Equality, Diversity and Inclusion (EDI) through our Igniting Change strategy, Kaleidoscope and our Affinity Groups, to create an environment where all colleagues and volunteers can succeed.

Why join the BHF?

We offer opportunities for internal progression and actively support career development.

Benefits

• 38 days annual leave (plus option to buy and sell leave)
• Wagestream – early wage access
• Holistic support leave of up to 10 additional days per year
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships and with a wide range of retailers

Ready to apply?

To apply, please follow these simple steps: click the “Apply” button below, you’ll be redirected to the BHF Careers page, complete the application form, submit your CV and upload your employment history.

What do I need to know?

• DBS Check: Any offer of employment is subject to a satisfactory DBS check
• Inclusivity Matters: We use anonymous CV software during the application process
• Act Swiftly: Early applications are encouraged; we may close the advert early
• Sponsorship: We are unlikely to sponsor applicants for this role due to salary criteria

If you need adjustments to the recruitment process, please contact a member of the Recruitment team.