Assistant Shop Manager - Showroom

St Barnabas Hospices; Hove; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local charitable organization in Hove is seeking an Assistant Manager for their retail operations. The ideal candidate will have retail and customer service skills, with responsibilities including team management, stock control, and enhancing customer experience. This role offers competitive benefits including a pension scheme, generous leave, and discounts for healthcare. A valid UK driving license is required as travel across Sussex is involved.

Benefits

Company pension scheme

Up to 35 days’ annual leave

On-site education support

Free parking

Corporate rate gym membership

Employee Assistance Programme

Qualifications

• A good standard of general education to GCSE level or equivalent and/or qualified by experience.
• Supervisory experience is essential.
• Experience of working with volunteers or as a volunteer preferred.
• Previous retail or business experience is required.
• Good interpersonal skills to motivate and influence teams.
• Valid UK driving license and ability to travel frequently.

Responsibilities

• Deliver income to the hospice through excellent customer service.
• Assist in managing a team of staff and volunteers.
• Ensure the shop and site are safe and secure.
• Promote and capture Gift Aid, handle daily cash, and banking.

Skills

Retail skills

Customer service skills

Interpersonal skills

Team leadership

Education

GCSE level or equivalent

Job description

About the role

Our Shops and Distribution Centres provide one of our most important revenue streams and offer quality items and a friendly service.

At a time of continued expansion, we currently have the following vacancy, 30 hours per week over 7 days:

• Would you like to work for a much-loved local charity?
• Do you have a passion for fashion and quality homewares?
• Would you like to join a highly successful retail team?

As an Assistant Manager, it will be helpful if you have retail and customer service skills, although full training will be given.

Responsibilities include

Using people skills to help deliver income to the hospice. Helping to give excellent customer service, assisting in managing a team of staff and volunteers, stock control, promoting and capturing Gift Aid, daily cash handling and banking, ensuring the staff, volunteers, the shop and the site are safe and secure. You will be energetic and love variety and keeping our shop commercial and appealing. You will have responsibility for all aspects of the business in the absence of the manager after full induction training.

Location

The post is based in our Martlets Showroom/discount shop, Old Shoreham Road, Hove, but involves regular travel to the hospices, the Retail Distribution Centre and to other shops in Sussex. The role may involve managing and supporting in other shops as requested.

Essential criteria

• A good standard of general education to GCSE level or equivalent and/or qualified by experience
• Supervisory experience
• Experience of working with volunteers or as a volunteer preferred
• Previous retail or business experience
• Good interpersonal skills with ability to motivate and influence individuals and teams
• Able to interact and collaborate effectively to support colleagues and other departments
• Good written and verbal communications skills with the ability to give written and verbal instructions effectively
• Able to communicate confidently with a wide range of people and with sensitivity
• Able to assess situations and defuse conflict situations positively
• A team player with the ability to work on own initiative
• A valid UK driving licence and the ability to travel frequently throughout the working day across the catchment area for the hospice

This list is not exhaustive. Please see the job description for full details of essential criteria.

About us

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce.

Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services.

Chestnut Tree House is the children’s hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions.

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

Benefits

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days’ annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Health Shield and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service

Please note that we reserve the right to close this vacancy before the published closing date where applicant volume is high. The anticipated interview date is 1 October 2025.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for an Enhanced submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.