Assistant Shop Manager

Scope; Greater London; On-site; GBP 22,000 - 26,000; Part time

Job summary

A community-focused charity in Greater London is seeking an Assistant Shop Manager for the Fulham shop. The successful applicant will support the Shop Manager while ensuring smooth daily operations, increasing sales, and managing a diverse team of volunteers. Experience in a customer-facing environment and leadership ability are essential. This role offers a part-time position with varying hours and a commitment to inclusion and support for disabled people.

Benefits

35 days holiday

Supportive environment for disabled applicants

Qualifications

• Proven experience in a customer-facing role.
• Experience in supervising or leading a team.
• Strong communication and interpersonal skills.

Responsibilities

• Assist in managing the shop operations.
• Support and motivate a diverse team.
• Promote Scope and its services.

Skills

Customer-facing experience

Team leadership

Sales-driven focus

Communication skills

IT literacy

Job description

Join Our Community

Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?

If so, this could be the opportunity for you.

The Role

Permanent, 21 hours a week

Scope's Fulham Shop - 421 North End Road, London SW6 1NY

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Wednesday 21 January 2026.

As Assistant Shop Manager at Scope’s Fulham shop, you will work alongside the Shop Manager to keep the shop running smoothly each day. Every day is different. You will help increase sales, manage shop costs, and support and motivate the team.

Responsibilities

• Assist in the management of the shop operations
• Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers
• Actively promote Scope and its services within the community
• Support the shop manager to drive sales and effectively manage stock. Also support our online selling with identifying suitable items and listing on online selling platforms
• Help the team deliver excellent customer service
• Deputise for the shop manager in their absence

For more information about the role’s responsibilities and the skills and experience required, please use the Full job description.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About You

We’re looking for someone who has:

• Proven experience in a customer‑facing role, with responsibility for supervising or leading a team within retail or other service‑based environments
• Experience working in a target‑driven environment, with a focus on achieving sales or performance goals
• Experience of working in a fast paced environment
• A team player with strong work ethic
• Strong communication and interpersonal skills
• IT literacy and numeracy skills

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Working in Our Shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Shop Hours

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

Full‑time: 35 hours per week, five days out of seven

Part‑time: Weekly hours on a seven‑day rota

Additional Information

In line with UK legislation, we are only able to accept applications from individuals aged 18 or over. This is because the role may involve working alone in the shop at times.

You must be eligible to work in the UK to apply for this vacancy. Scope is not able to offer visa sponsorship.

Anonymised Applications

We use an anonymised shortlisting process as part of our commitment to equality, diversity, and inclusion. All advertised vacancies require a CV and the completion of a short application form.

Our Values

Pioneering, Courageous, Connected, Open, Fair.

Our Promise to Disabled People

We are proud to be a charity that stands for disability equality. We welcome applications from disabled people and anyone with an impairment, condition, or access need. We want our team to reflect the communities we serve.

As a Disability Confident Leader, we promise to offer an interview to all disabled applicants who meet the essential requirements for the job. To do this, tick the box in your application to say you are applying under the Offer an Interview Scheme (this used to be called the Guaranteed Interview Scheme).

If you need any changes or support during the recruitment process, please email [e-mail].

Benefits

• 35 days holiday
• and more

How to Apply

Click the apply button to create an account and complete your application form.