Assistant Shop Manager

The Disabled Workers Co-operative Ltd.; City of Westminster; On-site; GBP 25,000 - 32,000; Full time

Job summary

A community-focused charity retailer in City of Westminster seeks a Retail Team Leader. You will lead and inspire a team of volunteers, manage day-to-day shop operations, and ensure an exceptional customer experience. This role requires retail or customer service experience, a passion for retail, and a commitment to community values. Comprehensive benefits include 35 days annual leave, flexible working, and professional development opportunities.

Benefits

35 days annual leave

Flexible working

Company pension

Excellent training and career development

Wellbeing incentives

Qualifications

• Proven experience in a retail or customer service environment.
• Passionate about retail.
• Ability to motivate and lead the shop team and volunteers.
• Strong customer focus.
• Solid IT skills.
• Attention to detail and creative eye for displays.

Responsibilities

• Inspire and lead a team of volunteers.
• Deputise and manage the shop when the shop manager is absent.

Skills

Retail experience

Customer service experience

Team motivation

Strong customer focus

Solid IT skills

Attention to detail

Creative eye for shop displays

Job description

Permanent & Full Time Position

Full time, 35 hours a week. Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Shop Hours

Scope Charity Shops are open every day, so weekend and bank holiday cover is needed. Our full‑time hours are 35 hours a week, working five days out of seven. Weekly hours for part‑time vacancies are on a seven‑day rota.

Our Values

Pioneering, courageous, connected, open, fair. By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with.

About the Role

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?

You may also deputise and be responsible for running the shop when the shop manager is absent. We are looking for a great attitude and a willingness to learn.

To be successful in this role, you will:

• Have proven experience in a retail or customer service environment.
• Be passionate about retail.
• Be a dedicated team player and have the ability to motivate and lead the shop team and volunteers.
• Have a strong customer focus.
• Have solid IT skills.
• Have a good attention to detail and a creative eye for shop displays.

Scope Benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 35 days annual leave
• Flexible working (where we can)
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
• Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Please note that successful candidates will be subject to an enhanced DBS check.