Assistant Service Manager - Theatres and pre-assessment services

NHS; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A healthcare organization is seeking an Assistant Service Manager for Theatres and Pre-Assessment Services. The ideal candidate will have a university degree, excellent communication and interpersonal skills, and experience in operational management. Responsibilities include building relationships, leading transformation initiatives, and ensuring high-quality administrative processes. This role offers an opportunity to contribute to a high-performing team within a respected healthcare provider.

Benefits

Comprehensive hospital and community health services

Supportive staff development programs

Qualifications

• University degree or equivalent in management/leadership.
• IT skills in Excel, Word, PowerPoint & Outlook.
• Experienced administrator with operational management skills.

Responsibilities

• Build relationships with key stakeholders.
• Lead on workstreams for theatre transformation.
• Manage and support administrative processes.

Skills

Excellent written and verbal communication skills

Excellent interpersonal skills

Teamwork and leadership skills

Excellent IT skills including Outlook

Financial management and analysis skills

Ability to manipulate data in Excel

Education

University degree in a relevant discipline

IT courses in Excel, Word, PowerPoint & Outlook

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Access

Job description

Assistant Service Manager - Theatres and pre-assessment services

The closing date is 11 December 2025

The Theatres, Anaesthetics and Pre-Assessment Services are undergoing an exciting expansion: two new theatres are coming into service; robotics surgery is being introduced to the Trust; and an exciting transformation programme of work being rolled out across the perioperative services. The department is a support service, meaning we support all surgical teams and services within the SWNS division. Therefore, this post holder will need to have excellent communication skills and the ability to build a wide range of relationships in order to provide a great service. Theatres, Anaesthetics and Pre-Assessment Services are integral to the divisional operational, financial and RTT targets and we're looking for a high performing individual to join our team to help deliver against those targets.

Main duties of the job

• Building good working relationships with key stakeholders
• Ensuring administrative processes are completed to a high standard
• Supporting with troubleshooting any on the day issue including maintenance issues, staffing and flow issues
• Supporting with the various departmental meetings
• Leading on workstreams for the theatre's transformation programme
• Line management responsibilities for administrators
• Supporting the theatre nursing teams with administrative tasks
• Creating internal processes and updating current processes whereby a gap is identified

About us

Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.

We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).

Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.

Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.

We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.

Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.

Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents, please view the attachment/s on this page.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Education/Qualifications

• University degree in a relevant discipline OR equivalent certificate/diploma in management/leadership OR equivalent experience.
• IT courses completed in Excel, Word, PowerPoint & Outlook OR equivalent experience.

Other requirements

• Commitment and adherence to the Equality Act
• Flexible approach to work.

Skills and Abilities

• Excellent written and verbal communication skills.
• Excellent interpersonal skills and the ability to engage and motivate clinical teams.
• Teamwork and leadership skills.
• Excellent IT skills including Outlook, Word, Excel and Access.
• Ability to manipulate data in Excel and produce pivot tables and charts.
• Prioritise workload and multitask.
• Work to tight deadlines under pressure.
• Financial management and analysis skills
• Previous experience of using service improvement tools.
• Understanding of current issues in the NHS

Experience

• Experienced administrator.
• Experience of operational management.
• Experience working within a multi-disciplinary team.
• Experience of retrieving and understanding complex information from electronic databases
• Significantly contributed to meeting strategic objectives.
• Experience of project management

Knowledge

• Management principles and practice including performance management.
• Knowledge/understanding of confidentiality issues.
• Knowledge of national access targets including 18 week Referral To Treatment target and the Cancer Waiting Times.
• Standards and related data collection and reporting techniques.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Homerton Healthcare NHS Foundation Trust