Assistant Service Manager Private Law

Cafcass; Maidstone; Hybrid; GBP 52,000 - 54,000; Full time

Job summary

An organization supporting children and families is seeking an Assistant Service Manager in Maidstone to lead a team of Family Court Advisers. The role emphasizes high-quality reflective supervision, emotional intelligence, and maintaining team well-being. Candidates must be registered with Social Work England and have managerial experience in a social work setting. The role offers a generous holiday package and a hybrid working model tailored to diverse needs.

Benefits

Generous holiday: 28 days, rising to 33 after five years

18.1% employer contribution to Local Government Pension scheme

Hybrid working model

Professional fee reimbursement for Social Work England membership

Personal car leasing scheme

Health and wellbeing cash plan

Access to Employee Assistance Provider (EAP)

Qualifications

• Experience in supervising, coaching or mentoring social workers.
• Demonstrated emotional intelligence.
• Experience in a managerial role within a social work or similar setting.

Responsibilities

• Lead, coach and supervise a team of Family Court Advisers.
• Provide high‑quality reflective case supervision and uphold safeguarding standards.
• Maintain team morale, resilience and wellbeing.

Skills

Registered with Social Work England

Organised and resilient

Strong communication skills

Experience in a managerial role

Job description

Assistant Service Manager – Private Law (Maidstone)

We are recruiting for the role of Assistant Service Manager in our Work to First Hearing Private Law team covering the Maidstone area. Our teams work flexibly and remotely; proximity to the office is not a critical consideration.

Role Overview

As an Assistant Service Manager you will manage a team of Family Court Advisers and ensure high‑quality practice in Private Law cases. Through your own reflective and supervisory practice you will champion the values of our relationship‑based framework Together with Children and Families.

Key Responsibilities

• Lead, coach and supervise a team of Family Court Advisers.
• Provide high‑quality reflective case supervision and uphold safeguarding standards.
• Maintain team morale, resilience and wellbeing.
• Communicate effectively in writing and verbally, displaying emotional intelligence at all levels.
• Ensure consistent application of our practice framework and core values.

Qualifications & Experience

• Registered with Social Work England.
• Organised, resilient and experienced in supervising, coaching or mentoring social workers.
• Strong communication skills with demonstrated emotional intelligence.
• Experience in a managerial role within a social work or similar setting.

Required Skills

• Diploma, Compliance, Access, Brand Marketing, Customer Support, Firewall

Benefits

• Generous holiday: 28 days (including three Christmas days), rising to 33 days after five years of continuous service.
• 18.1% employer contribution to Local Government Pension scheme.
• Hybrid working model with flexible working requests.
• Professional fee reimbursement for annual Social Work England membership.
• Personal car leasing scheme.
• Health and wellbeing cash plan and access to an external Employee Assistance Provider (EAP).

Diversity and Inclusion

We are committed to a diverse, inclusive, and disability‑confident workforce. Our diversity networks include Ability Matters, Carers Network, Faith Network, Kaleidoscope Network, Mental Health Network, Pride Network and Neurodiversity Network.

We are proud to be a disability‑confident leader and to actively recruit individuals with visible and non‑visible disabilities and mental health conditions.

Salary

£52,090 – 53,176 per annum (subject to confirmation of 2025/26 award).

Application Process

Application is straightforward and can be completed in stages. The closing date is listed in the timetable below:

• Initial Interview – 18th November 2025
• Final Interview – 28th November 2025

For further information, please visit Cafcass Careers or contact Kiera Manuel (HR) or Laura Holden (role). All pre‑employment checks, including DBS, will be conducted in accordance with our policy.

Documents

Required experience: Manager.