Assistant Service Manager for Department of Medicine for Older People

London North West Healthcare NHS Trust; London Borough of Harrow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare trust in London is seeking an Assistant Service Manager for the Department of Medicine for Older People. This role involves operational management, performance targets, staffing, and utilizing analytical skills to improve service delivery. Ideal candidates will have clinical experience, strong leadership abilities, and intermediate Excel skills. Join a dedicated team committed to patient care in a dynamic environment.

Qualifications

• Clinical experience with a track record of delivery, leadership, and analytical capabilities.
• Intermediate Excel skills, including formulas such as INDEX, SUM, AVERAGE, and IF statements.

Responsibilities

• Support day-to-day operational management of the DMOP departments.
• Support the Service Manager in delivering performance targets.
• Oversee the doctors 24/7 staffing rota and be responsible for junior doctors' recruitment.
• Line management of Patient pathway coordinators, ward clerks, and team leader.
• Develop service priorities into detailed activity and capacity adjustments.

Skills

Clinical experience

Leadership skills

Analytical skills

Intermediate Excel skills

Knowledge of NHS performance targets

Job description

Overview

A Vacancy at London North West University Healthcare NHS Trust. We have an exciting opportunity for the role of Assistant Service Manager of Department of Medicine for Older People (DMOP) within the Integrated Medicine Division.

We are looking for an individual with clinical experience who has an excellent track record of delivering, strong leadership and analytical skills, coupled with a strong desire to improve and succeed.

Responsibilities

• Support day-to-day operational management of the DMOP departments.
• Support the Service Manager in delivering performance targets, including waiting time targets, contracted activity levels, finance, standards and quality of services, and overseeing daily escalations to the operational team.
• Oversee the doctors 24/7 staffing rota and be responsible for the timely recruitment of junior doctors.
• Line management of Patient pathway coordinators, ward clerks and team leader.
• Work with the Service Manager to understand service priorities/plans and how they impact activity volumes, developing these priorities into detailed activity and capacity adjustments using analytical skills and operational knowledge.

Qualifications and Skills

• Clinical experience with a track record of delivery, leadership and analytical capabilities.
• Intermediate Excel skills, including formulas such as INDEX, SUM, AVERAGE, and IF statements for efficient spreadsheet use.
• Knowledge of NHS performance targets.

About London North West University Healthcare NHS Trust

LNWH cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to a busy Emergency Department (A&E), a top-rated hyper-acute stroke unit and a hyper-acute rehabilitation unit.
• St Mark’s Hospital: internationally renowned for bowel disease.
• Ealing Hospital: a busy district general hospital with 24/7 emergency and urgent care, and Meadow House Hospice.
• Central Middlesex Hospital: planned care site with surgical and outpatient services and an urgent care centre.

We are a university teaching NHS trust, recognizing our role in training clinicians and bringing research benefits to the public.

Application

To view the main responsibilities, please see the attached Job Description and Person Specification.

This advert closes on Thursday 11 Sep 2025