Assistant Service Manager

Avenues Group; Norwich; On-site; GBP 28,000; Full time

Job summary

A leading social care organization in Norwich is seeking an Assistant Service Manager to facilitate a newly developed service supporting individuals with learning and physical disabilities. The role includes leading a dedicated team, managing operational responsibilities, and promoting person-centred care. Candidates should have experience in social care, a full UK driving licence, and a commitment to delivering high-quality support. This full-time position offers a salary of £27,969 per annum and the chance to make a tangible difference in people's lives.

Benefits

Flexible working

Meaningful perks

Supportive environment

Qualifications

• Genuine commitment to delivering high-quality support.
• Solid understanding of the social care sector.
• Experience in leading and developing teams.
• Confidence in safeguarding and compliance.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Inspire and mentor team for person-centred support.
• Manage rotas, safeguarding, compliance and support planning.
• Build strong relationships with families and partners.
• Promote dignity, inclusion, and high expectations.
• Act as Service Manager in their absence.

Skills

High-quality, person-centred support

Experience leading teams

Understanding of the social care sector

Safeguarding and compliance knowledge

Positive attitude

Mentoring and motivating skills

Job description

Lead with Purpose. Change Lives.

We’re hiring: Assistant Service Manager – Social Care. Location: Norwich (on‑site). Hours: Full‑time (39 hours per week). Salary: £27,969 per annum.

Closing Date: 30 December 2025

Are you ready to step into a role where the difference you make is felt every single day? At Avenues, we believe in doing things differently. We put people first, and we are now searching for an Assistant Service Manager to work with us at our brand-new supported living service in Norwich.

You’ll be supporting 18 people with learning and physical disabilities, and autism, all living in a newly developed community of self‑contained flats and bungalows.

As part of the initial setup of the service, you’ll play a key role in shaping how it runs and once in post, you’ll help recruit and develop your very own team of Support Workers.

This is not just another job. It’s a values‑led, person‑first role where you’ll have the freedom and trust to design a service around each person’s needs, goals and routines. Every improvement you make, every connection you build, every smile you help create, it all matters.

We’re looking for someone who brings a positive, fun, can‑do attitude to leading others and inspiring great support.

Why this role is special

• You’ll lead a skilled, dedicated team who care deeply about making a difference.
• You’ll build trust, connections, and opportunities that help someone grow, explore their world, and feel fully understood.
• You’ll be supported by a strong, committed family and professional network, all working towards the same goal.
• And most importantly, you’ll be backed by an organisation that always puts people first.

What you’ll be doing

• Inspiring and mentoring your team to deliver person‑centred, empowering support.
• Using Active Support to promote independence and choice.
• Managing operational responsibilities including rotas, safeguarding, compliance and support planning.
• Building strong, positive relationships with families, advocates and local partners.
• Championing a culture of dignity, inclusion, quality and high expectations.
• Acting as Service Manager in their absence.

Who we’re looking for

You’re not just an Assistant Service Manager, you’re a leader, mentor, and motivator. You’ll bring :

• a genuine commitment to delivering high‑quality, person‑centred support.
• a solid understanding of the social care sector and the difference it makes to people’s lives.
• Experience leading and developing teams, with confidence in safeguarding and compliance.
• a full UK driving licence and access to a vehicle with business insurance.
• and above all, energy, warmth and heart.

Why Avenues?

You’ll join a supportive, values‑led organisation where your voice matters, your growth is encouraged, and your impact is tangible.

We offer flexible working, meaningful perks that value your time, energy and wellbeing, and the chance to be part of something that truly changes lives.

We are proud to part of the Disability Confident Scheme. If you declare a disability, and meet the essential criteria, you’ll be offered the opportunity to demonstrate your abilities at interview stage.

Ready to take the next step? Apply now, we’d love to hear from you.