Assistant Service Manager

The Clatterbridge Cancer Centre NHS Foundation Trust; Bebington; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cancer treatment facility in England seeks an Assistant Service Manager to join their vibrant Access Team. In this role, you will manage NHS Cancer Waiting Times and collaborate with various teams to ensure efficient service delivery for cancer patients. The ideal candidate will possess strong leadership skills, data analysis experience, and effective communication abilities. A proactive approach is essential to meet operational targets.

Qualifications

• Experience in people management and leading teams.
• Proficient in navigating IT systems related to cancer services.
• Ability to adapt and prioritize in a high-pressure environment.

Responsibilities

• Manage NHS Cancer Waiting Times Operational Standards.
• Lead Patient Pathway coordinators and collaborate with managers.
• Participate in service improvement and development initiatives.

Skills

Team leadership

Data analysis

Effective communication

Organizational skills

Problem-solving

Job description

Overview

Are you ready to take your career to the next level? An exciting opportunity has arisen for an internal candidate to join our vibrant Access Team as an Assistant Service Manager.

Responsibilities

• Collaborate with a diverse group of internal and external colleagues, including Operational, Admin, Clinical, and Business Intelligence teams, to manage and achieve the NHS Cancer Waiting Times Operational Standards and performance for the trust.
• Support the collection, analysis, and validation of complex performance and IPT data to ensure timely, accurate, and fit-for-purpose national and statutory submissions (NHSD).
• Lead and manage the Patient Pathway/MDT coordinators, working closely with the Waiting Times Manager, Deputy Cancer Manager, and General Managers to ensure the smooth and efficient running of the service for cancer patients.
• Manage and lead MDTs, facilitate PTLs and RTT Validation, monitor data quality, analyse performance, and report.
• Participate in service improvement and development initiatives.
• Deputise for the Waiting Times Manager when necessary.

Requirements / What we’re looking for

• Lead and motivate teams with a high degree of self-motivation, experience in people management, and keen attention to detail.
• IT literate, able to navigate trust IT systems, and understand national Cancer Waiting Times targets.
• Adaptable with excellent organisational and prioritisation skills, outstanding communication and problem-solving abilities, and the ability to multitask and use initiative in a busy environment.
• A proactive approach to addressing targets and deadlines, while ensuring the smooth running of the service is essential.

Location

This role is based at CCCW, but travel across sites will be required.

About The Clatterbridge Cancer Centre

The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.

Our vision and values

Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do. Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.