Assistant Restaurant Manager - The Lobby

HSH Group / The Peninsula Hong Kong; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A luxury hospitality group in London seeks an Assistant Restaurant Manager for The Lobby. This role involves ensuring exceptional service, handling guest inquiries, and maintaining health and safety standards. Candidates should have at least 1 year of experience in a luxury outlet, with Michelin star experience preferred. The position offers a chance to work in a prestigious environment with competitive remuneration.

Benefits

Market leading remuneration

Service charge

Attractive benefits

Qualifications

• Minimum 1 year relevant experience in a Luxury Food & Beverage Outlet.
• Prior experience in a Michelin star restaurant is advantageous.
• Ability to communicate fluently in English; expertise in a second language is desirable.

Responsibilities

• Ensure the delivery of exceptional guest service.
• Manage guest complaints and inquiries courteously.
• Follow health and safety standards and respond to emergencies.

Skills

Exceptional guest service

Time management

Organizational skills

Food and beverage knowledge

Fluent English

Job description

Assistant Restaurant Manager - The Lobby

Business Unit: The Peninsula London

Location: London

The Peninsula London is excited to announce we are seeking an Assistant Manager for The Lobby Restaurant. This role will work closely with the Restaurant Manager to provide leadership to the team along with ensuring an expectational culinary and theatrical experience to our guests.

• An exceptional opportunity to join our high-profile flagship hotelin London
• Market leading remuneration, service charge and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Ensuring the delivery of exceptional guest service, providing friendly, yet discreet and unobtrusive service in: Greeting, seating and waiting on all guests.
• Handling, or relay to Lobby Director or Assistant Director F&B, all guest and internal customer complaints, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Understanding and accurately follow the standard of sequence of service, pre-service and after-service procedures.
• Ensure the highest level of Health and Safety and Hygiene are maintained, reporting employee and guest accidents, and responding properly to any hotel emergency
• Establish and maintain outstanding colleague interactions with exceptional working relationships

General requirements

• Minimum 1 yearrelevant experience in a Luxury Food & Beverage Outlet with similar standards and expectations (Hotel based or standalone) associated with relevant qualifications
• Prior experience in a Michelin star restaurant would be advantageous
• All-encompassing food and beverage knowledge
• Excellent time management and organizational skills, highly adaptable, naturally positive.
• Fluent English communication proficiency, expertise in a second language would be desirable

We are delighted to receive your CV and will liaise with suitable candidates directly.

The Peninsula London

Exquisitely situated in the heart of Belgravia, with captivating views over Hyde Park Corner and Wellington Arch, The Peninsula London graces one of the city’s most prestigious addresses. This newly built hotel, impeccably designed to harmonize with the surrounding heritage buildings, is just moments away from London’s most iconic attractions, including the Three Royal Parks, Buckingham Palace and luxury shopping districts. The hotel is truly a representation of multiculturism, with colleagues representated from over 50 cultural backgrounds.

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