Assistant Pensions Technician

Cheshire West and Chester Council; Chester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local government authority in Chester is seeking Assistant Pension Technicians for permanent roles in their pensions team. The role involves acting as a first point of contact for customers, processing pension benefit calculations, and updating membership records. Candidates should have good numeracy and communication skills, as well as A level education or equivalent. Flexible working arrangements are available after training, with a minimum pay of £12.60 per hour.

Qualifications

• Must possess good numeracy skills to process pension benefit calculations.
• Strong verbal and written communication skills are essential.
• Ability to plan and prioritize workload effectively.

Responsibilities

• Act as first point of contact for customers.
• Process incoming correspondence and pension benefit calculations.
• Update membership records and provide customer support.

Skills

Good numeracy skills

Verbal communication

Written communication

Customer service skills

Education

A level standard or equivalent

Tools

Microsoft Office

Job description

Cheshire Pension Fund is looking for Assistant Pension Technicians to join our pensions team; these are permanent roles. The Council administers the Cheshire Pension Fund, the name of the Local Government Pension Scheme (LGPS) in Cheshire. The Pension Team undertakes a range of activities for members and employers within the scheme. The roles will involve:

• Acting as a first point of contact for our customers
• Processing incoming correspondence
• Pension benefit calculations
• Updates to membership records

The operations team administer pension benefits on behalf of our members. We are looking for assistants who can process benefit calculations and provide customer support to our members and employers. Full training will be provided, although any previous experience of pensions and/or customer service is an advantage.

The postholder/s will be expected to work flexibly across teams. Successful candidates will be able to evidence the core values of the council.

This role requires the candidate to have good numeracy skills in order to process the calculation of pension benefits. You will also have good verbal and written communication skills and be able to plan and prioritise your workload.

The Pensions Team's base is in HQ Building, Chester. Successful candidates will have the opportunity to work flexibly, using a mixture of working from home and Council locations once fully trained. The posts will assist with the Fund's ongoing transformation programme. As part of this programme there are a range of projects being undertaken to improve efficiency and the service to our customers. We are looking for enthusiastic and motivated individuals.

You will be educated to A level standard or equivalent and have a good working knowledge of Microsoft Office.

The role will require liaising with the members and employers within the Fund so you should be able to demonstrate good customer service skills.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12.60 per hour for all contracted hours.