Assistant Operations Manager

Suffolk Jobs Direct; Ipswich; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

A local government council in Ipswich is seeking an Assistant Operations Manager to manage youth services aimed at reducing crime among children. This role involves supervising case managers, collaborating with various partners, and ensuring the delivery of high-quality services. The ideal candidate should have a relevant professional qualification and management experience. This position offers a salary of £40,777 - £47,054 per annum and requires a commitment to safeguarding and promoting the welfare of children.

Benefits

Access to training and development opportunities

Support for professional development

Qualifications

• Must have a suitable professional qualification at graduate level or equivalent experience in a relevant area.
• Experience in a management role is necessary.

Responsibilities

• Assist the Operations Manager in operational delivery.
• Manage and supervise Youth Justice Service Case Managers.
• Work closely with partners in the criminal justice system.
• Support children and families to solve complex problems.

Skills

Evidence of continuing professional development

Management experience

Education

Professional qualification at graduate level

Job description

At Suffolk County Council, every role is a chance to create positive change. As our new Assistant Operations Manager, you will have the unique opportunity to see the direct impact of your work on the people and places that make Suffolk special.

Overview

• Suffolk County Council
• Address: Constantine House, Ipswich, Suffolk IP1 2DH. Hybrid working
• Salary: £40,777 - £47,054 per annum (pro rata for part time)
• Hours: 37 hours per week plus on-call rota hours outside of core hours
• Contract: Permanent

Your role and responsibilities

Suffolk Youth Justice Service (SYJS) works to reduce the risk of offending, helping children to fulfil their potential and make Suffolk a safer place.

• Be responsible for assisting the Operations Manager in the operational delivery of a multi-agency team based in Ipswich, which offers a range of services to children, their caregivers and victims of youth crime. The aim of the youth justice system is to prevent offending
• Operationally manage and supervise the Youth Justice Service Case Managers to ensure high quality services to children, focused on good outcomes within statutory guidelines
• Work closely with partners (Early Help, Social Care, Police and the Courts) and have thorough knowledge and experience of the criminal justice system
• Ensure all work is underpinned by the Youth Justice Boards Child First approach where children under 18 years old who commit an offence are treated as a child first and supported to build on their strengths
• Be expected to work towards the Youth Justice Effective Practice Certificate (YJEPC) unless you already hold it or an equivalent qualification. The YJEPC will be fully funded by Suffolk Youth Justice Service.

You will ensure the team:

• Works in evidence informed way
• Produces high quality assessments and reports that inform our plans and interventions
• Keeps others safe (public protection)
• Keeps children safe (safety and wellbeing and preventing further offending)
• Supports children and families to solve complex problems and keep everybody safe.

What you will need

• A suitable professional qualification at graduate level or equivalent experience in a relevant area of work.
• Evidence of continuing professional development in a management role.

The team

• Are a multi-agency partnership hosted by Suffolk County Council.
• Work with children and young people who are in, or on the edge of the Youth Justice System.
• Work with parents, carers and the victims of youth crime.
• Aim to prevent offending by children and young people and protect the public from the harm caused by their offending. At the same time, working to ensure the safety and wellbeing of these children and young people and enhance their life aspirations and opportunities.
• Are committed to the sometimes-challenging work we do.
• Value professional development, and you will have access to a wide range of training and development opportunities.
• Have a good track record of supporting staff to progress both within the service and into other areas of Children and Young Peoples Services.
• Work alongside colleagues from many different disciplines and have the opportunity to learn from their perspectives.

Empowering Everyone

We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Emma Tongue (she/her) for a casual conversation. You can reach Emma Tongue by either calling 07732 603646 or emailing [e-mail].

How to apply

Step 1 - Read the Job and Person Profile.

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

1. Child First is the evidence-base for working with children involved in the justice system. What would you be looking to see in an assessment that has utilised this framework?
2. What information would you need to see included in an assessment of a child to enable you to safeguard the child, victim and any potential future victims?
3. How do you support staff to balance public protection and safeguarding when managing complex cases?
4. What skills, knowledge and experience do you have that equip you to lead, manage and motivate staff within a fast-paced multi-agency environment?

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We ask you to present your own work and ideas throughout the application process.

Please note: Without a supporting statement, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing [e-mail] or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date

11:30 pm, 7 January 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.