Assistant Night Manager

Hyatt Place London Heathrow; West Drayton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent hotel chain is hiring an Assistant Night Manager in West Drayton. The successful candidate will ensure smooth hotel operations during night shifts, focusing on maximizing room sales, guest check-ins, and staff training. Ideal applicants should have a strong attention to detail and previous experience in premium hospitality. This role offers competitive benefits, including discounted stays and professional development opportunities.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Free meals on duty

Uniform provided

Access to Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in a premium hospitality setting is preferred.
• Proficiency in conversational English to communicate effectively with colleagues and guests.

Responsibilities

• Ensure team is aware of hotel availability and maximize room sales.
• Manage upselling of room categories to increase revenue.
• Check hotel guests in and out, assist with luggage when needed.
• Ensure handover procedures are followed between shifts.
• Check billing instructions for compliance with hotel policy.

Skills

Attention to detail

Strong work ethic

Conversational English

Tools

Opera

Reserve

HySat

Job description

About Hyatt Place London Heathrow Airport

Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today's traveler. Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.

Duties and responsibilities related to the Assistant Night Manager role

To ensure that your team are aware of hotel availability and take every opportunity to maximise room sales.

To increase room revenue by managing effectiveness of room category upselling.

To have a full understanding of all systems and programs e.g. Opera, Reserve, HySat etc.

Develop the night team and actively coach on customer care skills, department procedures etc. Assist the Front of House Manager in the training, development and communication of departmental strategies and goals.

Ensure that the handover procedures are followed, ensuring all information is obtained from the day shift ready for the night shift, and vice versa for the oncoming morning shift.

Check hotel guests in and out and assist with luggage when required.

Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner. Ensure all reservations have adequate payment or guarantee for their reservation and following up respectively.

Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety. Familiarize yourself with our winning ways which link to the desired behaviors and culture that we expect all our employees to display.

About You

Previous experience in a premium hospitality setting is preferred. You have strong attention to detail, a reliable work ethic, and proficiency in conversational English to communicate effectively with colleagues and guests.

Benefits of the Assistant Night Manager role

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt We care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job its a career for people who care.

Next Steps

Apply today for this Assistant Night Manager role and start your journey with Hyatt Hotels!