Assistant Medical Secretary

NHS; Merthyr Tydfil; On-site; GBP 25,000 - 27,000; Full time

Job summary

A major healthcare employer in Merthyr Tydfil seeks an Assistant Medical Secretary to provide comprehensive secretarial support to the Paediatrics department. The successful candidate will manage administrative tasks, such as transcribing medical correspondence and maintaining patient records. Qualifications include RSA/OCR Stage III or equivalent and at least 5 GCSEs. Experience in a healthcare setting is preferred. This role offers a competitive salary ranging from £25,313 to £26,999 pro rata, with opportunities for career growth.

Benefits

Career growth opportunities

Flexible working options

Generous leave policy

Qualifications

• A minimum of 5 GCSE's including English and Maths.
• Experience in a healthcare environment is desirable.
• Knowledge of medical terminology is beneficial.

Responsibilities

• Provide comprehensive secretarial support to the Paediatrics department.
• Transcribe medical correspondence and meeting notes.
• Organise and prioritise your own workload.

Skills

Excellent communication skills

Organisational skills

Interpersonal skills

Welsh Language Speaking/Listening Skills at Level 3

Education

RSA/OCR Stage III in word processing

Minimum of 5 GCSE's at Grade C or above

NVQ Business Administration level 2

Tools

Microsoft Office

Job description

Go back Cwm Taf Morgannwg University Health Board

Assistant Medical Secretary

The closing date is 14 January 2026

The purpose of the role is to provide comprehensive secretarial support to the Paediatrics department and associated team.

The post holder will work independently to provide a secretarial and administrative office function to the consultant and associated team responsible for general surgery. Duties will include transcribing medical correspondence and multi‑disciplinary meeting notes, audio typing, undertaking mail and filing duties, liaising with a number of departments to co‑ordinate the patient's pathway and retrieving patient's medical notes.

They will provide the relevant information to the directorate management team as and when required, dealing with patients, relatives, carers and external partners on a regular day‑to‑day basis using tact and diplomacy.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑listing and selecting candidates. This isn't "fluency", just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

Main duties of the job

Exercise judgement when dealing with patient enquiries.

Analyse and resolve patient problems, knowing when to seek advice to progress a solution.

Plan, organise and prioritise own workload.

Plan and organise straightforward, sometimes ongoing tasks.

To process all incoming mail and deal with any matters as delegated for Associate Specialist and team members.

Retrieve, receive and return case notes and organise meetings as required and ensure team members receive relevant papers and information prior to meetings, to attend meetings and take minutes as required.

To retrieve patients' notes from the Main Library source or other departments, ensuring efficient case note tracking policy is adhered to.

To carry out routine filing, ensuring that the patients' notes are up to date and any correspondence and tests results are filed on a daily basis.

Provide non‑clinical advice and information to patients, relatives and carers regarding prescriptions.

Follow Health Board/statutory policies and procedures in the safe storage of information,

Follow Health Board policies and procedures in the use of Information Technology security.

Assist with implementation of secretarial/ administrative policies for own area.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications and/or Knowledge

• RSA/OCR Stage III or equivalent in word processing.
• A minimum of 5 GCSE's at Grade C or above (or equivalent) including English & Maths.
• Knowledge of some medical terminology.
• NVQ Business Administration level 2.

Experience

• Experience of working using own initiative and as part of a team.
• Previous administrative experience as an assistant medical secretary or similar role.
• Being able to determine priorities.
• Previous NHS / Healthcare environment experience.

Aptitude and Abilities

• Excellent communication, interpersonal, and organisational skills.
• Clear, confident, polite telephone manner.
• Excellent keyboard skills.
• Ability to communicate effectively; be organised and methodical.
• Welsh Language Speaking/Listening Skills at Level 3 or above

Knowledge

• Good knowledge of medical terminology.
• Knowledge of organisations IT systems and Microsoft office.

Values

• Shows resilience, positivity, adaptability and a flexible approach as situations arise.
• Patient and understanding to patient/visitor/clients' needs and queries.
• Friendly, approachable and helpful disposition.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board

£25,313 to £26,999 a year per annum pro rata