Assistant Manager – Workshop & Customer Experience, Uncapped Bonus

Halfords; Bath; On-site; GBP 33,000 - 41,000; Full time

Job summary

A leading automotive service company in Bath is seeking an Assistant Manager to drive profitability and enhance customer journeys. Candidates should have mechanical skills and experience, with a focus on managing customer satisfaction. The role offers competitive pay, an uncapped bonus scheme, and various employee benefits. Join a team dedicated to providing excellent service and career development opportunities.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on groceries and retail products

Family & Friends Discount Events

Financial planning support

24/7 GP Access

20% discount on shares

Health Cash Plan

Qualifications

• Proven experience in delivering high customer satisfaction.
• Ability to coach and train colleagues effectively.
• Technical or mechanical ability is essential.
• Experience meeting compliance standards across Health and Safety.
• Excellent verbal and written communication skills.
• Proficient with IT and in-house systems.
• Good time management skills.

Responsibilities

• Work alongside the Centre Manager to provide effective leadership.
• Drive profitability while focusing on customer journey.
• Divide time between workshop support and customer service management.

Skills

Customer satisfaction management

Coaching and training

Technical/mechanical experience

Health and Safety compliance

Communication skills

IT proficiency

Time management

Job description

A leading automotive service company in Bath is seeking an Assistant Manager to drive profitability and enhance customer journeys. Candidates should have mechanical skills and experience, with a focus on managing customer satisfaction. The role offers competitive pay, an uncapped bonus scheme, and various employee benefits. Join a team dedicated to providing excellent service and career development opportunities.