Assistant Manager - Smiggle UK - Brighton

Smiggle Ltd; Kemp Town Estate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Brighton is seeking an Assistant Store Manager to lead a team and enhance customer experiences. The role involves coaching staff, managing sales opportunities, and ensuring store operations meet brand standards. The ideal candidate is a passionate leader with a focus on customer satisfaction and sales growth. Competitive salary and benefits available.

Benefits

Career progression opportunities

Incentive program for extra earnings

Pension scheme

50% store discount

Referral program

28+ days of paid holiday

Qualifications

• Passionate customer advocate, dedicated to exceptional service.
• Natural leader, inspiring team performance to achieve KPIs.
• Highly motivated and energetic individual, exceeding targets.
• Adaptable to frequent changes in a high-pressure environment.

Responsibilities

• Coordinate recruitment and onboarding of Sales Assistants.
• Provide coaching and feedback to enhance team performance.
• Ensure team offers exceptional customer experiences.
• Maximise sales opportunities and achieve KPIs.
• Implement store visual merchandising standards.
• Manage store salaries, rosters, and leave effectively.
• Conduct stocktake preparation and loss prevention.

Skills

Customer advocacy

Team leadership

Motivation

Adaptability

Job description

Overview

Assistant Store Manager | Permanent Contract | 40 Hours | Competitive Salary + Benefits

Ready to lead, inspire and ignite creativity? Join us at our Brighton Smiggle Store as an Assistant Store Manager! As an Assistant Store Manager you will work alongside the Store Manager to maximise store performance whilst delivering exceptional customer experiences, boost sales and provide guidance to all team members in a fast-paced, hands-on environment; all while playing with the products - approaching every day with an attitude of fun!

Responsibilities

• Coordinate and manage the recruitment and selection process of Sales Assistants and Supervisors including their induction
• Develop team performance through regular coaching and feedback making sure personal and team objectives are being met
• Ensure team members provide a genuine and unique experience with every customer
• Maximise every sales opportunity to achieve brand KPIs, store and individual sales targets
• Regularly review and analyse sales opportunities utilising store and brand reports
• Drive and support the effective implementation and communication of brand promotions
• Execute the store Visual Merchandising Brief within set time frames and in accordance with the Brand VM principles whilst maintaining the brand VM standards
• Support the Store Manager to effectively manage salaries, store rosters and team member leave to maximise productivity
• Implement and manage Loss prevention whilst regularly conducting stocktake preparation and participate in stocktake

Qualifications / Requirements

• A passionate customer advocate, dedicated to going the extra mile for every guest, leaving them with a smile and a giggle.
• A natural leader, confident in managing staff performance and inspiring the team to achieve store sales and KPIs.
• A highly motivated individual, brimming with energy and enthusiasm, driven to surpass targets with a can-do attitude.
• Adaptable and unfazed by frequent visual changes in a high-pressure environment.

Benefits

• Climb the Ladder: Genuine progression opportunities are within reach - your career can thrive here.
• Maximise Your Earnings: Our enticing Assistant Store Manager Incentive Program presents an opportunity to earn up to an extra £3,000 - your hard work pays off!
• Plan for the Future: Our pension scheme helps you secure your financial future.
• Shop Smart: Get a generous 50% store discount to grab your favourite items without breaking the bank. Retail therapy anyone?
• Referral program: Our referral program rewards you for recommending friends, making every work connection count.
• Generous 28+ days of paid holiday - embrace relaxation: because we believe in the importance of work-life balance.