Assistant Manager Retail

Boots Opticians; Cirencester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail and pharmacy service provider is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer care and operational standards. The role includes leading a team, ensuring service quality, and achieving performance goals. Ideal candidates will have experience in customer-facing environments and a knack for coaching team members in a dynamic setting. This position offers a range of benefits including a retirement savings plan and employee discounts.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

24/7 counselling support program

Qualifications

• Experience leading a team within a customer‑facing setting.
• Understanding of achieving performance goals through team coaching.
• Collaborative personality with team-centred skills.

Responsibilities

• Lead your team to deliver business growth through customer care.
• Responsible for the performance and development of your team.
• Deliver efficient retail and pharmacy services to meet needs.
• Conduct regular reviews and audits for safety.
• Interpret data to adapt to changing customer needs.

Skills

Team leadership

Customer care

Coaching

Collaboration

Job description

Job Description

As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs. Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Key Responsibilities

• Lead your team to deliver business growth by providing care to customers and patients.
• Be responsible for the performance and development of your team, delivering through regular coaching and reviews.
• Deliver a sustainable and efficient retail and pharmacy business to ensure stock availability, control costs, minimise loss and meet customer expectations.
• Conduct regular reviews, audits and risk assessments to protect patient and public safety.
• Interpret data, trends and insights to work at pace and respond to changing customer needs.

What you’ll need to have

• Experience leading a team within a customer‑facing setting.
• An understanding of how to achieve performance goals through inspiring and coaching a team.
• A collaborative personality and ability to succeed in a team‑centred environment.

It would be great if you also have

• Experience working within community pharmacy.
• Confidence navigating and embracing new technology.

Our Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal‑opportunity employer, passionate about embracing diversity and providing a positive and inclusive working environment for all. As the heart of everything we do, we change for the better.

What's next

If you apply for this role, you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you.

Where a role is advertised as full‑time, we are open to discussing part‑time and job‑share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

This role requires the successful candidate to complete a pre‑employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.