Assistant Manager Retail

Boots Opticians; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading optical retail company in Birmingham is looking for an Assistant Manager to support the Store Leader in delivering exceptional customer care and operational standards. This role focuses on inspiring and leading a team while ensuring stock availability and managing costs. Ideal candidates should have experience in customer-facing environments and strong leadership skills. The company fosters an inclusive culture and offers various benefits, including a retirement savings plan and employee discounts.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Flexible benefits scheme

Access to free counselling and support

Qualifications

• Experience leading a team within a customer facing setting.
• Ability to achieve performance goals through inspiring and coaching a team.
• Confident with new technology.

Responsibilities

• Lead team to deliver business growth through customer care.
• Conduct regular reviews and coaching for team performance.
• Ensure stock availability and control costs.

Skills

Leadership

Customer service

Team collaboration

Job description

Overview

As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs. Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Key responsibilities

• You will lead your team to deliver business growth by providing care to our customers and patients
• You’ll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews
• Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers’ expectations
• Conduct regular reviews, audits and risk assessments to protect patient and public safety
• Interpret data, trends and insights to work at pace and react to the changing needs of the customer

What you’ll need to have

• Experience leading a team within a customer facing setting
• An understanding of how to achieve performance goals through inspiring and coaching a team
• A collaborative personality and able to succeed in a team-centred environment

It would be great if you also have

• Experience working within community pharmacy
• Confidence with navigating and embracing new technology

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What’s next

If you apply for this role, you will be invited to take a timed online assessment. Once you have completed the assessment, our team will review your application and be in touch to update you. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Closing date

31-Oct-2025

Store details

Store: 6404 - BIRMINGHAM FORT DUNLOP
Address: Unit 8 The Fort S/Park, 20 Fort Parkway, Birmingham