Assistant Manager - Greenwich, London

Novo Gyms; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fitness and wellness company in Greater London is seeking an experienced Assistant Manager to support daily operations at their Greenwich location. The ideal candidate will assist in ensuring exceptional member service, coordinating staff schedules, and maintaining facility standards. Ideal candidates will have 1-2 years in a customer service or supervisory role and possess strong communication skills. CPR/AED certification is preferred. Join a dynamic team and contribute to the gym's success.

Qualifications

• 1–2 years of customer service or supervisory experience, preferably in a fitness environment.
• Strong interpersonal and communication skills.
• Organized, reliable, and proactive.
• CPR/AED certification preferred or willingness to obtain.

Responsibilities

• Support daily operations of the gym and the General Manager.
• Deliver exceptional customer service to gym members.
• Assist in training new staff and maintaining service standards.

Skills

Customer service

Supervisory skills

Communication skills

Job description

Assistant Manager - Greenwich, London

The Assistant Manager supports the General Manager in the daily operations of the gym. This role ensures smooth facility functioning, excellent member service, and supports the growth and success of the gym through staff coordination and operational execution.

Key Responsibilities

• Operations Support
• Assist with daily opening / closing procedures and facility inspections.
• Ensure cleanliness, equipment readiness, and overall facility upkeep.
• Coordinate staff schedules and fill in as needed for front desk operations.
• Member Service
• Deliver outstanding customer service and support member needs.
• Handle member inquiries, and issue resolution.
• Assist with onboarding and membership consultations.
• Sales & Retention
• Support membership sales initiatives and promotional campaigns.
• Conduct tours, explain membership options, and follow up with leads.
• Build relationships to strengthen community and member retention.
• Staff & Training
• Assist in training new employees and maintaining service standards.
• Provide daily leadership when the General Manager is not present.
• Help maintain a positive, team-oriented work environment.
• Administrative Duties
• Assist with inventory, reporting, and basic financial tracking.
• Ensure proper documentation and adherence to gym policies.

Qualifications

• 1–2 years of customer service or supervisory experience (fitness experience a plus).
• Strong interpersonal and communication skills.
• Organized, reliable, and proactive.
• CPR / AED certification (or willingness to obtain).