Assistant Manager - GBK Lakeside

Gourmet Burger Kitchen; Thurrock; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading restaurant chain in the United Kingdom is seeking an Assistant Manager to support the General Manager and ensure exceptional customer service. The ideal candidate will have supervisory experience in hospitality, possess leadership qualities, and demonstrate excellent interpersonal skills. Responsibilities include overseeing daily operations, implementing sales strategies, and enhancing customer experience. Join a team passionate about great food and vibrant vibes while enjoying flexible working opportunities and career development.

Benefits

50% off for you and 5 friends on your total bill

Exclusive discounts through BRG Spark App

20% off at Carluccio’s retail gift shop & deli

Access to advanced pay with Wage Stream

Referral bonus scheme

Career development opportunities

Flexible working options

Qualifications

• Experience in a supervisory or management role, ideally in the hospitality industry.
• Natural leader ready to support and motivate the team.
• Strong people skills for customer and colleague interactions.
• Understanding of basic business operations.
• Enthusiasm for great food, particularly burgers.

Responsibilities

• Support the General Manager in leading the team to ensure top-notch service.
• Oversee daily operations in the kitchen and dining area.
• Implement strategies to drive sales and manage costs.
• Ensure a brilliant customer experience from arrival to departure.
• Take charge in the General Manager’s absence.
• Create a fun and relaxed atmosphere for customers and staff.

Skills

Leadership

Interpersonal skills

Business acumen

Passion for food

Job description

Key Responsibilities

• Support the Team: Work alongside the General Manager to lead and inspire the team, ensuring top‑notch service and that every customer leaves satisfied.
• Keep the Burgers Rolling: Help oversee daily operations, from making sure our kitchen runs smoothly to keeping the atmosphere lively and welcoming.
• Drive the Business: Assist in implementing strategies to boost sales, manage costs, and keep GBK the go‑to spot for burger lovers.
• Customer Experience: Play a key role in ensuring our guests have a brilliant time, from the moment they walk in to the last bite of their burger.
• Step Up When Needed: Be ready to take charge in the General Manager’s absence, showing your leadership skills and keeping everything on track.
• Contribute to the Vibe: Help create a fun, relaxed environment where customers and staff alike enjoy their time.

Qualifications

• Experience: You've got some experience in a supervisory or management role, ideally in the hospitality industry.
• Leadership Potential: You're a natural leader, ready to support and motivate your team while learning from the best.
• People Skills: You're great with people, whether it’s helping customers or supporting your colleagues.
• Business Know‑How: You understand the basics of running a successful business and are eager to develop these skills further.
• Passion for Food: You love good food, especially a cracking burger, and you’re excited to share that enthusiasm with others.

At Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

Our Core Values

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.

Why GBK? At Gourmet Burger Kitchen (GBK), we believe in epic burgers, vibrant vibes, and unforgettable experiences. We’re looking for an Assistant Manager who shares our passion for great food, people, and leadership.

What’s in It for You

• Feast on 50% Off your total bill for you and 5 friends across all our brands – because great food should be shared.
• Unlock exclusive discounts on thousands of online and high‑street retailers, plus restaurants, through our BRG Spark App.
• Stock up on favourites: Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get paid when you need it with Wage Stream, offering access to advanced pay.
• Refer friends and earn with our bonus scheme.
• Skyrocket your career: Excellent opportunities for career development across our diverse brand portfolio.
• Work your way: Enjoy flexible working opportunities that suit your lifestyle.