Assistant Manager - Catering & Hospitality

Baxterstorey; Borstal; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Borstal is seeking an Assistant Manager to oversee daily operations, recruit staff, and ensure high standards of customer service. Candidates should have supervisory experience in hospitality and possess excellent communication and team development skills. The role offers numerous benefits including 20 holiday days, paid birthday leave, and bespoke training opportunities. Join a diverse environment and thrive in your career within a supportive and inclusive team.

Benefits

20 Days holiday increasing to 23

Paid birthday off

3 volunteering days

Free meals on shift

Bespoke training and development opportunities

Discounts on high street shops

Wellbeing hub

Qualifications

• Experience as a supervisor or assistant manager in hospitality.
• Ability to create a thriving working environment.
• Excellent communication abilities.

Responsibilities

• Support day-to-day operations of the location.
• Assess employee performance and training needs.
• Provide exceptional customer service and monitor feedback.

Skills

Supervisory skills

Communication skills

Delegation skills

Team development skills

Passion for food and customer service

Job description

Responsibilities

• Supporting the day-to-day operations of the location, including recruiting and selecting employees that meet the needs of the location and BaxterStorey
• Assessing employee performance, recognising potential, and meeting their training needs as appropriate
• Supporting the General Manager in developing and evolving client services at the location, regularly making adjustments and improvements as needed
• Providing prompt and efficient customer service while consistently exceeding expectations. Monitoring customer feedback and producing an action plan based on the results
• Ensuring all food is presented and served in line within BaxterStorey's standards, using innovation in the method and style of presentation and food service
• Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation and procedures
• To consistently look at ways of maximising income through effective purchasing from nominated suppliers and creative merchandising. We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio‑economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&CI) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

Qualifications

• Have experience as a supervisor or assistant manager within a hospitality environment.
• Experience in creating a thriving and successful working environment.
• Possess excellent supervisory and communication skills.
• Good delegation and influencing skills.
• Able to demonstrate team development skills.
• Have the ability to display a real passion for food and customer service.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Benefits

• 20 Days holiday to increase to 23 after 5 years service
• Plus your birthday off as a paid day
• 3 volunteering days
• 3 days grandparent leave
• 26 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Life insurance
• Discounts available on our internal app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for an Assistant Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work‑life balance, because we believe people excel when they are given the space to take care of themselves.