Assistant Manager

Old Success Inn, Sennen Cove; Sennen Cove; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

30% off food and drink in our pubs

50% off overnight stays in our pubs

Tips

Bonus Scheme

Discount scheme across hundreds of UK/

Cycle to work scheme on select roles

Learning and development opportunities

Career progression

Meal provided for shifts over 6 hours

Family-friendly policies

Flexible working

Paid time off to volunteer

Job summary

Old Success Inn in Sennen Cove seeks an experienced hospitality professional to lead and motivate the team in the General Manager's absence. You will ensure a warm guest welcome, uphold service standards, and support Front and Back of House during peak times.

With a focus on food quality, staff development, and strict health and safety compliance, you will model best practice and drive continuous improvement while aiming for career progression toward GM.

Qualifications

• Leadership of hotel/inn team in absence of GM.
• Deliver warm guest welcome and consistent service quality.
• Monitor guest feedback and maintain high standards.
• Support Front and Back of House during peak times.
• Oversee quality of food offering and support Kitchen Team.
• Provide guidance and development to team members.
• Manage admin and cash handling systems in daily operations.
• Ensure health and safety regulations are followed.

Responsibilities

• Lead when GM is away and motivate staff to perform.
• Create a warm, guest-focused welcome from first contact.
• Respond to guest feedback and drive standards improvements.
• Support all team members across FOH and BOH during busy periods.
• Oversee food quality and liaise with Kitchen team to maintain menus.
• Mentor staff and support career development toward GM.
• Keep admin/cash processes accurate and up-to-date.
• Ensure compliance with health and safety regulations.

Skills

Team leadership

Guest service

Staff development

Cash handling

Health & safety

Operational management

Communication

Problem solving

Attention to detail

Flexibility

Job description

Nestled in Sennen Cove, the Old Success Inn boasts a spectacular view over one of Cornwall’s most cherished beaches and is a dramatic coastal walk away from Land’s End.

You’ll be working at a landmark 17th-century inn that attracts locals and visitors alike throughout the year to its scenic bar, restaurant, and outdoor space. Balancing unspoilt seaside wilderness with a beach that buzzes with summer surf, Sennen Cove is one of the country’s most enviable locations.

This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About You:

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What we offer you in return:

• 30% off food and drink in our pubs
• 50% off overnight stays in our pubs
• Tips
• Bonus Scheme
• Discount scheme across hundreds of retailers
• Cycle to work scheme on select roles
• Learning and development opportunities
• Career progression
• Meal provided for shifts over 6 hours (up to the value of £10)
• Family-friendly policies
• Flexible working
• Paid time off to volunteer

Additional Info:

If you would like more information please email [e-mail]

St Austell Breweryis an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.