Assistant Manager

Port William, Tintagel; Tintagel; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

30% off food and drink

50% off overnight stays

Tips

Bonus Scheme

Retailer discount scheme

Cycle to work scheme

Learning and development opportunities

Career progression

Meal provided for shifts over 6 hours

Job summary

Port William in Tintagel is seeking an engaging hospitality professional to lead front-line teams and support the General Manager. You will nurture guest experiences, oversee service standards, and drive efficiency during peak times.

With a focus on mentoring staff, maintaining cash and admin accuracy, and upholding health and safety, you will be a dependable leader who can step in for the GM when needed and contribute to career progression within St Austell Brewery.

Qualifications

• Leadership experience in hospitality or pub environments.
• Strong customer service ethos with a focus on guest experience.
• Ability to motivate and develop teams and manage peak times.
• Solid cash handling and basic accounting practices.
• Knowledge of health and safety regulations and food safety.
• Experience supporting or stepping in for a General Manager.

Responsibilities

• Take the helm in the GM's absence, guiding staff to deliver excellent service.
• Create a warm welcome for guests and ensure first impressions are strong.
• Monitor customer feedback and drive improvements with the team.
• Support Front and Back of House during busy periods.
• Oversee consistent quality food offering and support the Kitchen Team.
• Manage admin and cash processes reliably when the GM is away.
• Be a role model, provide development opportunities, and aspire to GM.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Customer service

Team motivation

Cash handling

Health & safety

Staff development

Kitchen awareness

Admin & processes

Job description

Looking out over Trebarwith Strand to the open ocean, the view at the Port William never fails to impress. Add the beautiful interiors and stunning bedrooms, this site really does have it all!

This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About You:

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What we offer you in return:

• 30% off food and drink in our pubs
• 50% off overnight stays in our pubs
• Tips
• Bonus Scheme
• Discount scheme across hundreds of retailers
• Cycle to work scheme on select roles
• Learning and development opportunities
• Career progression
• Meal provided for shifts over 6 hours (up to the value of £10)
• Family-friendly policies
• Flexible working
• Paid time off to volunteer

Additional Info:

If you would like more information please email [e-mail]

St Austell Breweryis an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales. Speculative CVs from recruitment agencies won’t be accepted, nor the fees associated with them.