Assistant Manager

St Austell Brewery; Newquay; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

30% off food and drink

50% off overnight stays

Tips

Bonus scheme

Flexible working

Volunteer time off

Job summary

St Austell Brewery’s Fort Inn in Newquay, Cornwall, is seeking a hands-on manager to lead the front-of-house team and support the General Manager during peak times. You will ensure exceptional guest experiences, drive service standards, manage admin and cash handling, and develop staff to reach future management roles, while maintaining compliance with health and safety regulations.

Join a popular coastal venue with excellent staff benefits and opportunities for career progression within the St

Qualifications

• Experience leading hospitality teams in a busy pub or hotel.
• Strong focus on guest experience and service standards.
• Knowledge of health and safety regulations and cash handling procedures.

Responsibilities

• Taking the helm when the General Manager is away and motivating the team.
• Deliver a warm welcome and ensure high standards of service.
• Oversee admin and cash management and support kitchen operations during peaks.
• Develop team members and provide guidance to reach future management roles.

Skills

Team leadership

Guest service

Health & safety

Cash handling

Staff development

Job description

The Fort Inn lies on
the edge of Newquay’s bustling town centre and enjoys stunning views along the
coast.

Work at one of
Cornwall’s most popular coastal destinations, also renowned as the UK’s surfing
capital, with spectacular golden beaches and dramatic seascapes on your
doorstep.

This exciting role will see you work in an inspiring
part of the world, motivating a team of passionate people while supporting and
occasionally stepping in for the General Manager.

About You:

• Taking
  the helm when the General Manager is away, you motivate team members to
  deliver their best and ensure everything is running smoothly and
  efficiently.
• Creating
  a warm welcome to guests comes naturally to you, making every first
  impression count to ensure experiences delight from the get-go.
• Keeping a
  watchful eye over customer feedback means your team is always adapting to
  maintain high standards and improve where necessary.
• You go
  above and beyond to ensure a consistently high level of service,
  supporting the full team including Front and Back of House during peak
  times.
• You
  oversee the consistent production of a quality food offering and recognise
  the importance of the Kitchen Team.
• Having a
  wealth of experience in a similar role means you are able to recognise
  when team members need help and you’ll support where needed.
• A keen
  eye for detail means you keep all admin and cash management systems
  ticking along as they should, taking responsibility when the General
  Manager is away.
• You know
  health and safety regulations like the back of your hand.
• Team
  members see you as an inspiring role model and know they can depend on you
  for support and development.
• You take
  pride and responsibility for your own development, with an eye towards
  becoming a General Manager one day.

What we offer you in return:

• 30% off
  food and drink in our pubs
• 50% off
  overnight stays in our pubs
• £150
  towards a stay in one of our pubs
• Tips
• Bonus
  Scheme
• Discount
  scheme across hundreds of retailers
• Cycle to
  work scheme on select roles
• Meal
  provided for shifts over 6 hours (up to the value of £10)
• Flexible
  working
• Paid time
  off to volunteer

St Austell Brewery is an Equal Opportunities
employer, and we positively encourage applications from suitably qualified and
eligible candidates, regardless of age, sex, race, disability, sexual
orientation, gender reassignment, religion or belief, marital/civil partnership
status, or pregnancy and maternity. We also welcome requests for flexible
working.