Assistant Manager

Fort Inn, Newquay; Newquay; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Tips

Discounts on food and drink

Overnight stays discount

Bonus scheme

Cycle to work

Learning and development

Career progression

Meal provided for shifts over 6 hours

Flexible working

Paid time off to volunteer

Job summary

Fort Inn, Newquay is seeking a capable leader to motivate and manage a busy hospitality team. You will oversee guest experiences, support front and back‑of‑house operations, and ensure high standards across service, safety, and quality.

The role involves stepping in for the General Manager when needed, developing staff, and maintaining excellent cash handling and admin practices in a lively Cornwall pub setting.

Qualifications

• Experience leading a team in a service-focused environment.
• Strong customer service mindset with a guest-first approach.
• Solid knowledge of health and safety regulations and procedures.

Responsibilities

• Motivate a team and cover for the General Manager when needed.
• Create a warm welcome for guests and ensure first impressions are excellent.
• Monitor customer feedback and continuously raise service standards.
• Support front and back of house during peak times to maintain flow.
• Oversee consistent quality of food offerings and support the Kitchen team.
• Recognise when team members need help and provide support where needed.
• Keep admin and cash management systems running smoothly when the GM is away.
• Adhere to health and safety regulations in daily operations.
• Be a role model and develop team members for future growth.
• Pursue personal development with an eye toward becoming General Manager.

Skills

Team leadership

Customer service

Health and safety

Cash handling

Staff development

Problem solving

Flexibility

Tools

Cash handling systems

POS system

Job description

The Fort Inn lies on the edge of Newquay’s bustling town centre and enjoys stunning views along the coast.

Work at one of Cornwall’s most popular coastal destinations, also renowned as the UK’s surfing capital, with spectacular golden beaches and dramatic seascapes on your doorstep.

This exciting role will see you work in an inspiring part of the world, motivating a team of passionate people while supporting and occasionally stepping in for the General Manager.

About You:

• Taking the helm when the General Manager is away, you motivate team members to deliver their best and ensure everything is running smoothly and efficiently.
• Creating a warm welcome to guests comes naturally to you, making every first impression count to ensure experiences delight from the get-go.
• Keeping a watchful eye over customer feedback means your team is always adapting to maintain high standards and improve where necessary.
• You go above and beyond to ensure a consistently high level of service, supporting the full team including Front and Back of House during peak times.
• You oversee the consistent production of a quality food offering and recognise the importance of the Kitchen Team.
• Having a wealth of experience in a similar role means you are able to recognise when team members need help and you’ll support where needed.
• A keen eye for detail means you keep all admin and cash management systems ticking along as they should, taking responsibility when the General Manager is away.
• You know health and safety regulations like the back of your hand.
• Team members see you as an inspiring role model and know they can depend on you for support and development.
• You take pride and responsibility for your own development, with an eye towards becoming a General Manager one day.

What we offer you in return:

• 30% off food and drink in our pubs
• 50% off overnight stays in our pubs
• £150 towards a stay in one of our pubs
• Tips
• Bonus Scheme
• Discount scheme across hundreds of retailers
• Cycle to work scheme on select roles
• Learning and development opportunities
• Career progression
• Meal provided for shifts over 6 hours (up to the value of £10)
• Family-friendly policies
• Flexible working
• Paid time off to volunteer

St Austell Breweryis an Equal Opportunities employer, and we positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We also welcome requests for flexible working.

Early applications are encouraged as we’ll review applications throughout the recruitment process and reserve the right to close the advert at any time. Please note that we politely request no contact from recruitment agencies or media sales.